Sustainability certification

Best Western De Papilio

–Great location - show map
+135 photos
Scored 7.8
Rated good

Staff

8.7
  • Free Wifi
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Baggage storage
  • Elevator
  • Parking on site
  • Facilities for disabled guests

Boasting a rooftop pool overlooking the city, Best Western Papilio Hotel is conveniently located a 3-minute drive away from City of Tomorrow and a 10-minute drive from Surabaya Carnival Night Market. Free WiFi access is available throughout. The air-conditioned rooms have a seating area and a flat-screen cable TV. A safety deposit box, an electric kettle as well as a refrigerator with a mini-bar are provided. Private bathroom offers a shower, hairdryer and free toiletries. City view can be enjoyed from the room. Guests can enjoy dining on Indonesian specialties as well as western and Chinese cuisine at Mariposa Restaurant. Alternatively, guests may also order from the room service. Staff at the 24-hour front desk can assist with car hire and airport transfers, while the concierge service will be happy to assist with luggage storage. There is also meeting/banqueting facilities and a business center. After a day of sightseeing guests may enjoy relaxing massage at the spa and wellness center. Best Western Papilio Hotel is a 15-minute drive away from Royal Plaza and a 20-minute drive away from Juanda International Airport.

Couples in particular like the location – they rated it 8.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Free Wifi
  • Private Parking
  • Non-smoking rooms
  • Fitness center
  • Room service
  • Restaurant
  • Facilities for disabled guests
  • Breakfast
Best Western
Hotel chain/brand
Best Western

Property highlights

  • Top Location: Highly rated by recent guests (8.1)

  • Great Food: Meals here are highly recommended!

  • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

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Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 queen bed
1 king bed
2 twin beds
1 queen bed
2 twin beds
2 twin beds
Executive Queen Room - Non-Smoking
1 queen bed
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Sustainability

This property has 1 third-party sustainability certification.
GSTC Hotel Standard
GSTC Hotel Standard
Certified by: Bureau Veritas

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Andy
Indonesia Indonesia
“The good part: the breakfast foods. The pool. The view. The location.”
Prad
Australia Australia
“Breakfast was really good and housekeeping staff did an excellent job.”
Frederico
Portugal Portugal
“The staff were absolutely wonderful – always so kind, attentive, and ready to help with even the smallest requests, which made us feel truly welcome. Breakfast was simply amazing, with an incredible variety that exceeded our expectations. The...”
Frederico
Portugal Portugal
“The staff were absolutely wonderful – always so kind, attentive, and ready to help with even the smallest requests, which made us feel truly welcome. Breakfast was simply amazing, with an incredible variety that exceeded our expectations. The...”
Frederico
Portugal Portugal
“The staff were absolutely wonderful – always so kind, attentive, and ready to help with even the smallest requests, which made us feel truly welcome. Breakfast was simply amazing, with an incredible variety that exceeded our expectations. The...”
Jefferies
Australia Australia
“The staff make you feel like home. The rooms Swimming pool with beautiful views And the foods are so delicious”
Ahmed
Saudi Arabia Saudi Arabia
“The staffs were amazing, friendly and helpful. Breakfast was nice and typical Indonesian breakfast”
Anders
Denmark Denmark
“Breakfast was absolutely excellent with a fantastic buffet offering a great variety of fresh and tasty options. The staff were very friendly, kind, and always smiling, and they were extremely helpful throughout my stay. The reception staff also...”
Adeel
Australia Australia
“Location and convince store on ground floor of building.”
Rodney
Australia Australia
“We stayed in a suite on the 36 floor and it was very spacious and comfortable, staff were very friendly and the alfa mart downstairs was very handy”

Hotel area info

Restaurants

1 Restaurant On Site
Mariposa
  • Cuisine
    American • Indonesian • Asian
  • Ambience
    Family-friendly • Modern
  • Dietary options
    Halal

Amenities of Best Western De Papilio

Most popular amenities

  • Free Wifi
  • Private Parking
  • Non-smoking rooms
  • Fitness center
  • Room service
  • Restaurant
  • Facilities for disabled guests
  • Breakfast

House rules

Best Western De Papilio takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of Rp 300,000 is required on arrival. That's about $16. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Rp 250,000 per child, per night
3+ years
Extra bed upon request
Rp 350,000 per person, per night

Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

There are no cribs available at this property.

All extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBMaestroDiscoverUnionPay credit card Cash is not accepted

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Best Western De Papilio of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

A damage deposit of Rp 300,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

License number: 55112, 9120508132629

FAQs about Best Western De Papilio