Shangri-la Surabaya

–Excellent location – show map
+112 photos
Scored 9.1
Rated wonderful

Staff

9.5
  • City view
  • Garden
  • Swimming pool
  • Free Wifi
  • Free parking
  • Bath
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

Strategically located near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Surabaya provides a free-form outdoor pool, a spa center with a sauna and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. The property also offers free scheduled shuttle service to nearby shopping malls. Blending Asian and Javanese elements, the air-conditioned rooms at Shangri-la Surabaya are equipped with a flat-screen TV, DVD player and a personal safe. Private bathrooms have a bathtub, as well as bathrobes and slippers. Other facilities at Shangri-la Surabaya include spacious parking space and 6 meeting rooms. Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. Golf outings at one of the nearby championship courses can be arranged with the hotel staff. Shangri-la Surabaya has direct access to the airport highway and is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Spa and wellness center
  • Tea/Coffee Maker in All Rooms
  • Bar
Shangri-La Group
Hotel chain/brand
Shangri-La Group

Property highlights

Top Location: Highly rated by recent guests (9.0)

Breakfast Info

Buffet

Free parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 king bed
1 queen bed
1 king bed
1 king bed
1 king bed
1 sofa bed
2 twin beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

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See what guests loved the most:

Niki
Qatar Qatar
“The room was excellent, comfortable bed and silent. Bathroom had all you could wish for. The Jamoo restaurant provided a nice dinner buffet, and especially the breakfast buffet was extensive, and even with local live cooking stations. Miss Fio, at...”
Keepyercool
Macau Macau
“Shangri-La Surabaya is still the gracious Queen of 5 star hotels in Surabaya, with impeccable service from qualified and well-trained staff, excellent facilities - a really nice, large resort pool with kids' pools and water slide not interfering...”
Paul
United Kingdom United Kingdom
“I stay at the hotel regularly which says a great deal on ow I value the service and experience when staying at Shangra-la. I really enjoy the staff who are very friendly, call me and my wife by name and we have conversations during our stay. I use...”
Yuni
Indonesia Indonesia
“The facility for the children is quite complete, the food is delicious and the stuffs is amazing”
Saphira
Indonesia Indonesia
“It really feels like a 5* hotel. The older building is well compensated by the large size of everything, including the rooms, lobby, and garden. The facility is very clean and the staff’s service was exceptional. The check in and check out was...”
Paul
United Kingdom United Kingdom
“Service at all times was excellent. Breakfast was excellent and Chinese restaurant I would recommend to everyone.”
Eva
United Kingdom United Kingdom
“very attentive staff going above and beyond. awesome breakfast buffet.”
Elisabeth
France France
“Excellent breakfast, Nice swimming pool, friendly staff”
Rami01
Saudi Arabia Saudi Arabia
“The breakfast was good, big selection of food. Nice outdoors sitting area next to the pool.”
Béatrice
Reunion Reunion
“Great hotel! Welcoming staff. Excellent dim sum at Shang Palace”

Hotel area info

Restaurants

1 Restaurant On Site
Jamoo
  • Cuisine
    International
  • Open for
    Breakfast • Lunch • Dinner
  • Ambience
    Family-friendly • Modern
  • Dietary options
    Vegetarian

Amenities of Shangri-la Surabaya

Great facilities! Review score, 9.3

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Spa and wellness center
  • Tea/Coffee Maker in All Rooms
  • Bar

House rules

Shangri-la Surabaya takes special requests – add in the next step!
Check-in
From 2:00 PM to 11:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
From 6:00 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
3+ years
Extra bed upon request
Rp 387,200 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay credit cardCash

The fine print

Must-know information for guests at this property

Children’s Meal Policy for All Shangri-La Circle Members

When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Registered in-house hotel guests can also join Shangri-La Circle at any time during their stay to enjoy the meal plan. Children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Shangri-la Surabaya