Name: The Westin Surabaya
Address: Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Wiyung, 60216 Surabaya, Indonesia, Pakuwon Mall, Jalan Puncak Indah Lontar No 2, East Java, 60216, Indonesia
Rating: 9.5

The Westin Surabaya

–Excellent location – show map

+97 photos

City view
Swimming pool
Free Wifi
Free parking
Bath
Air conditioning
24-hour front desk
Key card access
Daily housekeeping
Non-smoking rooms

About this property

Elegant Accommodations: The Westin Surabaya in Surabaya offers a 5-star experience with spa facilities, a fitness center, sun terrace, restaurant, bar, and a year-round outdoor swimming pool. Guests enjoy free WiFi throughout the property. Comfortable Amenities: Rooms feature air-conditioning, private bathrooms, bathrobes, and modern amenities such as flat-screen TVs and work desks. Additional comforts include pool views, city views, and executive lounge access. Dining Options: The modern restaurant serves Chinese, American, Japanese, Thai, Vietnamese, local, Asian, and international cuisines. Breakfast includes local specialties, fresh pastries, and a variety of beverages. Prime Location: Located 13 mi from Juanda International Airport, the hotel is near Pasar Turi Train Station and House of Sampoerna. Guests appreciate the nearby shops, attentive staff, and comfortable rooms.

Couples in particular like the location – they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.6)

Breakfast Info

Full English/Irish, Vegetarian, Halal, Asian, American, Buffet

Free parking available at the hotel

Availability

Select dates to see this property's availability and prices

Room Type	Number of guests
Westin Club, Club lounge access, Guest room, 1 King 1 king bed
Westin Club, Club lounge access, Guest room, 2 Double 2 queen beds
Westin Deluxe, Guest room, 2 Double 2 twin beds
Executive Suite, Club lounge access, Suite, 1 King 1 king bed 1 sofa bed
Westin Deluxe, Guest room, 1 King 1 king bed
Westin Grand Suite, Club lounge access, Suite, 1 King 1 king bed 1 sofa bed
Junior King Suite - Club Lounge Access 1 king bed

Guest reviews

Categories:

Staff

Facilities

Cleanliness

Comfort

Value for money

Location

Free Wifi

See what guests loved the most:

Stefanus

Indonesia

“Perfect location for staycation with the family. We stayed there to celebrate our wedding anniversary, and the room was decorated nicely. The staff gave us very nice attention.”

Yusi

Indonesia

“All of services, especially breakfast, all is good, thanks to Chef Bagus also, you are the man.”

Monfore

Indonesia

“Everything, from the moment we arrived, exceptional, friendly and efficient. The club floor is well worth the experience, nice room, high quality linens, love the bathroom and shower. The evening cocktails is superb, breakfast was plentiful with...”

Achmad

Indonesia

“Amazing hotel that connecting to the superb mall, super friendly and helpfull staff”

Merly

Indonesia

“The next leader is Hamim cleaning exce club room also by Nina Patrick James and Evan! Lovely service for us I always want to come back”

Merly

Indonesia

“The staff for cleaning room nine is hanim his very helpfull also lovely his know I need more of water and his prepare for me, the next level for being a leader it is him!! Also bu Nina Patrick James and Evan the 3 musketeers 🫡🫶🏻”

Stefanus

Indonesia

“Perfect location, connected to shopping mall. Room was spacious and nice. Perfect staycation with family.”

Magdalena

Indonesia

“The room is very comfortable, direct access to the mall”

Maria

Indonesia

“Welcoming service is excellent Breakfast choices is a lot n the taste is good The hotel location is connecting to Pakuwon Mall that’s very ideal when we stay here during Eid Mubarak holiday .”

Renaud

Indonesia

“A great room with the best service. Best location, just above the biggest mall.”

Hotel area info

Restaurants

2 Restaurants On Site

Magnolia Restaurant

Cuisine
American • Cantonese • Chinese • Japanese • Thai • Vietnamese • Local • Asian • International
Open for
Breakfast • Brunch • Lunch • Dinner
Ambience
Modern
Dietary options
Halal • Vegetarian • Vegan • Gluten-free • Dairy-free

Sky Lounge

Cuisine
American • Cantonese • Chinese • Japanese • Thai • Vietnamese • Asian • International • European
Open for
Brunch • Lunch • Dinner • High tea • Cocktail hour
Ambience
Modern • Romantic
Dietary options
Halal • Vegetarian • Gluten-free • Dairy-free

Amenities of The Westin Surabaya

Great facilities! Review score, 9.6

House rules

The Westin Surabaya takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years

Extra bed upon request

Rp 847,000 per child, per night

Crib upon request

Free

3+ years

Extra bed upon request

Rp 847,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 2 rooms, different policies and additional fees may apply.

Accepted payment methods

Cash

The fine print

Must-know information for guests at this property

License number: 55110, 8120119290056