Regarding spider webs and insects in the hotel: Our hotel is surrounded by mountains on all sides and is located in a natural setting with a stream and two large waterfalls. As a result, depending on the season, we may encounter many insects. We remove spider webs during cleaning, but spiders can spin large webs after just two or three hours, so they often spin webs even after you check in. Additionally, because our hotel is located on a cliff, window cleaning and other tasks are limited to staff with experience working at heights. If insects find their way into your room, our staff will come and remove them if you are concerned. We appreciate your understanding and cooperation. Regarding room visits: At our hotel, we consider your room to be a "private room," and we make every effort to avoid disturbing you. For this reason, our waitresses and landlady will not greet you in your room or offer you tea. Confirming your accommodation plan and reservation details: Please be sure to check the details of your accommodation plan. Problems have occurred due to guests not fully understanding the plan details. We appreciate your understanding and cooperation. Precautions when using the large public bath and open-air bath: If you have tattoos, please refrain from bathing. Also, please refrain from bringing cell phones or cameras into the baths. Failure to comply will result in refusal of use. Please note that we cannot be held responsible for any problems arising from the above. Regarding hair coloring and dyeing...Hair coloring and dyeing are prohibited in the large public bath, private baths, and guest room bathrooms. If you do not comply with these rules, you will be responsible for the cost of restoring the property to its original state and for any damages. Thank you for your understanding.

"Important Notes Before Using Our Hotel" *Please be sure to read carefully before your stay. Regarding parking: To prevent any issues, we ask that guests move their own cars. Furthermore, please note that parking is generally not available in front of the hotel entrance, as this is a drop-off area. There are several parking spaces within 100 to 300 meters of the hotel, and staff will guide you there. The hotel cannot be held responsible for any accidents or thefts that occur in the parking lots. Please be aware of this before using the parking lot. Furthermore, parking is limited to one vehicle per reservation. If you wish to use multiple vehicles per reservation, please contact us in advance. Please note that we may refuse to allow multiple vehicles to be used depending on the status of other vehicles. Large vehicles (trucks, work vehicles, buses, etc.) require prior approval. Please contact us at least two days before your stay. If we do not receive notification, or if you arrive on the day of your stay, we will be unable to accommodate you. In such cases, we may be unable to accommodate you. Please note. Luggage moving by staff: To prevent problems (such as damage or loss of luggage), our hotel does not, as a general rule, carry luggage for you. If you have a lot of luggage and need assistance, please speak to the front desk staff. Please note that we cannot be held responsible for any damage or loss that occurs when our staff carry your luggage. Please understand this in advance. It may take some time for us to help you carry your luggage. Guidance to your room: If you need guidance to your room, please speak to the front desk staff. It may take some time for us to guide you to your room. Thank you for your understanding.

If you require allergy-friendly meals, please notify us directly by email or by filling out the Allergy Information Form .An online allergy information form must be completed. Please note that requests must be submitted no later than 3days prior to your arrival, due to ingredient procurement and preparation requirements. To avoid any errors, we kindly ask that you also reconfirm your allergy request with our staff at mealtime.Unfortunately, we are unable to accommodate same-day requests, as this may compromise both ingredient availability and food safety.Please understand that in some cases, if we determine that we cannot safely accommodate certain allergy requirements, we may need to decline your request. Regarding early entry: At our hotel, we ask that you refrain from entering the hotel before the check-in time of your accommodation plan. Due to staff attendance, shift management, hotel maintenance, cleaning, and smooth hotel operations, we are unable to allow you to enter the hotel before the time stated in your accommodation plan, so we ask for your understanding and cooperation. Regarding taking home items... Please refrain from taking home any items except for in-room consumable items (disposable amenities and towels). If we discover that you have taken items home, you will be required to cover the cost of purchasing or replacing the items, and we may file a complaint. * Books, colorful yukatas and obi, geta sandals, shoe clips, provided amenities, bath towels, etc. cannot be taken home. Regarding dinner and breakfast times: When you arrive at the venue for your meal, you will be seated in order, and as soon as your seat is ready. Please note that seating may be delayed slightly depending on the situation of the guests before and after you. Please also note that you may be kept waiting at the venue. Thank you for your understanding.