Name: Serena Beach Resort & Spa
Address: Shanzu, 00100 Mombasa, Kenya, Shanzu, 00100, Kenya
Rating: 8.8

Sustainability certification

Serena Beach Resort & Spa

+51 photos

Right on the white sandy beach of Shanzu, Serena Beach Hotel & Spa offers panoramic views of the Indian Ocean. Guests can dine next to the outdoor pool in the extensive tropical gardens. All of the spacious, air-conditioned rooms feature Swahili-style décor with beds surrounded by a mosquito net. Each room comes equipped with a TV, minibar and has a private bathroom. Serena Hotel features a variety of indoor and outdoor restaurants and bars, many of which play lively music. Room service is available and guests can enjoy a cocktail on their private balcony. Breakfast is served in the terrace. A variety of outdoor activities are available including volley ball, pedalos, windsurfing and yachting. After an active day guests can relax with a massage in the Maisha Spa and Health Club. Free private parking is available on site and there is free Wi-Fi throughout. The 24-hour front desk can organize an airport shuttle to Moi Airport 11 miles away.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.1)

Breakfast Info

Continental, Italian, Full English/Irish, Vegetarian, Vegan, Halal, Gluten-free, Kosher, Asian, American, Buffet, Breakfast to go

Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

Room Type	Number of guests
Family Room 2 twin beds and 1 king bed
Superior Room 1 king bed or 2 twin beds
Deluxe Queen Room Garden View 1 queen bed
Superior Room Sea View 1 king bed or 2 twin beds
Deluxe Twin Garden View Room 2 twin beds
Zanzibar Suite Garden View 1 queen bed 1 sofa bed

Sustainability

This property has 1 third-party sustainability certification.

Ecotourism Kenya - Natural & Protected Areas

Guest reviews

Categories:

Staff

Facilities

Cleanliness

Comfort

Value for money

Location

Free Wifi

See what guests loved the most:

Yvonne

Zambia

“A beautiful paradise settings. Luxurious gardens.. Lots of security and friendly staff. Had the best massage ever at the spa. Breakfast was exceptiobal was sad to.leave..”

Juliet

Kenya

“Breakfast was superb The hotel had easter decorations The hotel ensured evening entertainment and magic show for childrent”

Teodora

Bulgaria

“I really liked the hotel - it’s green clean and airy. The room and the bathroom are big with everything you need. The WiFi is strong, which is very important if you have to stay in touch. The food is freshly prepared and you could try different...”

Kara

Canada

“Staff friendly. They accommodated making us a box lunch to go on our 4:00 am safari pick up.”

Barira

Nigeria

“The location was remote and a good getaway from the busy city life, and breakfast had a decent variety.”

Eric

Kenya

“Very clean and very well maintained. The staff are excellent and always helpful and accommodating. The Spa is awesome. And the service, wherever you chose to sit was always prompt. Security is great. A truly serene space to unwind.”

Nena

Qatar

“The receptionist Loreen was so sweet always smiling and ready to go the extra mile. I like hotels that offer service recovery when something is not right. From the free upgrade to free 4pm tea and snacks. Also thank you to all staff who helped in...”

Irma

United States

“The sea food restaurant is exceptional. The spa is superb and the 2 massage therapists I encountered were very talented. Enjoyed swimming in the ocean. The grounds are lovely and well maintained. The staff is very friendly and helpful.”

Juls

United Arab Emirates

“We had our late lunch at the restaurant and the food was so delicious. Thank you to Ruth who was very professional, polite and always smiling .”

Mohammed

United Arab Emirates

“The staff were so friendly and helpful. The location and views were nice. Food was very good. Tiger the cat and grey parrots are lovely 😍.”

Hotel area info

Restaurants

1 Restaurant On Site

Restaurant

Open for
Breakfast • Lunch • Dinner

Amenities of Serena Beach Resort & Spa

Great facilities! Review score, 8.9

House rules

Serena Beach Resort & Spa takes special requests – add in the next step!

Check-in

From 2:00 PM to 6:00 PM

Guests are required to show a photo ID and credit card at check-in.

You need to let the property know what time you'll be arriving in advance.

Check-out

From 3:00 AM to 11:00 AM

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years

Crib upon request

Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Accepted payment methods

Cash

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Serena Beach Resort & Spa of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Serena Beach Resort & Spa