Hotel 28 Cancun

–Great location - show map
+100 photos
Scored 8.8
Rated excellent

Staff

9.5

About this property

Comfortable Accommodations: Hotel 28 Cancun in Cancún offers family rooms with air-conditioning, private bathrooms, and free WiFi. Each room includes a work desk, TV, and private entrance. Dining and Leisure: The family-friendly restaurant serves Mexican and Caribbean cuisines with brunch and lunch. Guests can relax at the terrace, pool, or bar. Additional amenities include a kids' pool and outdoor seating area. Convenient Location: Located in the city center, the hotel is a 19-minute walk from Cancun Government Palace and 11 mi from Cancún International Airport. Nearby attractions include Cristo Rey Church and Parque las Palapas.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Airport shuttle
  • Free parking
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • Bar
  • Terrace
  • Daily housekeeping

Property highlights

Top Location: Highly rated by recent guests (8.7)

  • Free private parking available at the hotel

Sign in, save money

Sign in to see if you can save 10% or more at this property.
Sign inCreate a free account
Sign in, save money

Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 king bed
1 king bed
1 sofa bed
1 king bed
1 king bed
1 king bed
1 sofa bed
1 full bed
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Tom
United States United States
“The property looked fairly new and kept up well. The staff were very friendly and helpful. The rooms were clean. Big screen TVs.”
Sue
Canada Canada
“The staff were amazing and offered guidance in English and Spanish: they all went out of their way to provide extras that made our stay so go so smoothly.”
Douglas
Canada Canada
“Clean and safe. Staff very friendly. Central location walking distance to bus terminal. Would stay here again.”
Olivia
United States United States
“Location was excellent, just across the street from Mercado 28, a shopping area. The hotel is NEW so it's super clean and the apartment large (we rented the 2 bedroom), both rooms having king sized beds. The living room was large and inviting so...”
Inne
Canada Canada
“Everything! The location was perfect! The hotel super clean.”
Mike
Sweden Sweden
“Enjoyed the location as it was close to restaurants, a huge market, shops and grocery stores.”
Laura
United States United States
“Two bedrooms with king beds, strong Internet, a.c., kitchen and living room. complimentary coffee in the morning, great location across the street from mercado 28.”
Kerry-ann
Germany Germany
“The close proximity to Mercado 28 was great. Overall good value as well!”
Indranil
United Kingdom United Kingdom
“I stayed in June 2026 as a foreign tourist. A good value hotel in a good location with a convenience store less then 1 minute walk, a few restaurants bars opposite an a good Mexican market close by too. About a 15 min walk from main bus station....”
Priscilla
Italy Italy
“The staff was definitely the highlight of the stay: extremely kind, welcoming, and always available. They immediately met our needs and assisted us with a smile in every situation. Another big advantage is the location: the hotel is just a few...”

Hotel area info

Restaurants

1 Restaurant On Site
Cocina 28
  • Cuisine
    Caribbean • Mexican
  • Open for
    Breakfast • Brunch • Lunch
  • Ambience
    Family-friendly
  • Dietary options
    Vegan

Amenities of Hotel 28 Cancun

Great facilities! Review score, 9

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Airport shuttle
  • Free parking
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • Bar
  • Terrace
  • Daily housekeeping

House rules

Hotel 28 Cancun takes special requests – add in the next step!
Check-in
From 3:00 PM to 11:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 12:00 PM to 12:30 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Parties
Parties/events are not allowed

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel 28 Cancun of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

This property does not accommodate bachelor(ette) or similar parties.

Guests under the age of 18 can only check in with a parent or official guardian.

License number: 002-025-002585/2026

FAQs about Hotel 28 Cancun