Hotel MX portal maya

–Excellent location – show map
+85 photos
Scored 7.7
Rated good

Excellent location!

9.3

About this property

Comfortable Accommodations: Hotel MX portal maya in Playa del Carmen offers spacious rooms with air-conditioning, private bathrooms, and free WiFi. Each room includes a bath, shower, TV, and wardrobe, ensuring a pleasant stay. Dining and Leisure: Guests can enjoy a terrace, restaurant, and bar. The family-friendly restaurant serves international cuisine for lunch and dinner, complemented by a buffet breakfast. The bar offers a variety of cocktails in a relaxed setting. Convenient Location: Located in the city center, the hotel is a 6-minute walk from Playa del Carmen Beach and 0.6 mi from the ADO International Bus Station. Nearby attractions include Xel Ha (30 mi) and Cozumel International Airport (22 mi). Guests appreciate the convenient location and room size.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Family rooms
  • Non-smoking rooms
  • Restaurant
  • 24-hour front desk
  • Terrace
  • Bar
  • Air conditioning

Property highlights

Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.3

Breakfast Info

Buffet

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Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 king bed
1 sofa bed
1 king bed
2 queen beds
1 king bed
and
1 sofa bed
2 full beds
1 king bed
and
1 bunk bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Linda
Canada Canada
“The buffet breakfast was excellent and plentiful. I would highly recommend this hotel.”
Carlos
Mexico Mexico
“I love the location its near by every thing and amazing breakfast ready to start your day”
Jorgos63
Switzerland Switzerland
“Everything perfect! Perfect location to the city! Very nice pool. Great rooms. Thank you very much! 🙏🙋‍♂️”
Jacky
New Zealand New Zealand
“Excellent proximity to 5th Avenue and the playa, many restaurants within walking distance. Big comfortable bed, spacious room with even a sun room, free parking (subject to availability) right at the door step, easy check in from 3pm. We really...”
Janina
Finland Finland
“The room was big and the balcony was a good bonus. It’s in a good location and had a daily cleaning service. We didn’t use the pool area, but it seemed nice.”
Geraldine
Mexico Mexico
“La ubicación es excelente. El tamaño de los cuartos es genial. Todo muy limpio y cómodo.”
Caroline
Brazil Brazil
“Otima localização, bem pertinho da quinta avenida, mas não se escuta o barulho da rua. Área externa bonita”
Jean-pierre
France France
“Très bon emplacement hôtel bon niveau chambre spacieuse avec balcon calme et surtout parking”
Calderon
Mexico Mexico
“La habitacion es espaciosa, la tv tiene excelente tamaño, la vista de las escaleras a la alberca es bonita.”
Sofía
Mexico Mexico
“La ubicación 10/10 aunque la playa más cercana huela extraño, la limpieza siempre excelente, nos incluyó un desayuno buenísimo y variado. La cama estaba cómoda y el aire acondicionado excelente.”

Hotel area info

Restaurants

1 Restaurant On Site
La Ceiba Buffet & Bar se encuentra fuera de las instalaciones
  • Cuisine
    International
  • Open for
    Breakfast • Lunch • Dinner • Cocktail hour
  • Ambience
    Family-friendly

Amenities of Hotel MX portal maya

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Family rooms
  • Non-smoking rooms
  • Restaurant
  • 24-hour front desk
  • Terrace
  • Bar
  • Air conditioning

House rules

Hotel MX portal maya takes special requests – add in the next step!
Check-in
From 3:00 PM to 12:00 AM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may apply.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercard Cash is not accepted

The fine print

Must-know information for guests at this property

A reservation with 10 or more rooms, it is considered a group reservation for which different cancellation conditions may apply.

Food & Beverages:

Children from 0 to 3 years old are free of charge in food & beverages at La Ceiba Restaurant.

Children from 4 to 11 years old they get´s 50% in food and beverages at La Ceiba Restaurant Please note that the use of safe has an extra cost.

Importante: A partir del 1 de abril de 2026, será necesario presentar la CURP de todos los huéspedes mexicanos al momento del check-in, conforme a la legislación.

Important: Starting April 1, 2026, it will be necessary to present the CURP of all Mexican guests at check-in, in accordance with the legislation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel MX portal maya of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

FAQs about Hotel MX portal maya