About this property

Beachfront and Leisure: Iberostar Waves Quetzal in Playa del Carmen offers direct beachfront access, a lush garden, and an outdoor swimming pool. Guests can relax at the spa facilities, enjoy the fitness room, and unwind in the hot tub. Free WiFi is available throughout the resort. Dining and Entertainment: The resort features a variety of restaurants serving Italian, Japanese, Mediterranean, Mexican, Steakhouse, and international cuisines. A pool bar and outdoor seating area provide additional options for refreshments. Evening entertainment includes live music and shows. Comfort and Amenities: Rooms are equipped with air-conditioning, balconies, private bathrooms, and modern amenities such as mini-bars and flat-screen TVs. Additional facilities include a kids' club, indoor play area, and electric vehicle charging station. Location and Attractions: Playacar Beach is a 14-minute walk away. Nearby attractions include Playa del Carmen Maritime Terminal (1.9 mi) and Xel Ha (28 mi). Cozumel International Airport is 20 mi from the resort.

Couples in particular like the location – they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Iberostar Hotels & Resorts
Hotel chain/brand
Iberostar Hotels & Resorts

Property highlights

Top Location: Highly rated by recent guests (9.6)

Breakfast Info

Buffet

  • Free Parking Available On Site

Activities:

  • Tennis court

  • Fitness center

  • Spa and wellness center


Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
2 queen beds
1 twin bed
2 queen beds
1 twin bed
2 queen beds
1 twin bed
2 queen beds
1 twin bed
2 queen beds
1 twin bed
2 queen beds
1 twin bed
1 king bed
1 twin bed
2 queen beds
1 twin bed
2 queen beds
1 twin bed
2 queen beds
1 twin bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Kurt
United States United States
The pool ,beach and grounds are fabulous! Plenty of shade to be found around the pool and on the beach
Barbara
United States United States
I liked everything. Only issue was dinner. Some nights some restaurants were closed which made finding one that could accommodate you difficult. Some seemed short staffed.
Ryan
United States United States
The landscaping and water features, the location, the food and the service. All wonderful!
Erin
United States United States
Alfredo, Jorge and Manuel at the front desk were exceptional. Check in was smooth. Our room was clean and comfortable. The grounds were well kept and maintained. The property was neat, lots of wildlife! The pool, beach and bars were great. We took...
Jenna
United Kingdom United Kingdom
We had a great room with a jungle view, great location right on the beach, not too far from playa del carmen, walkable distance and good location for days out such as Xcaret, great range of restaurants and good food
Constança
Portugal Portugal
The hotel is beautiful, full of wild life and it's always extremely clean (common areas, bedroom, beach ..). The breakfast buffet is also very complete and the beach and swimming areas are great (blue water, white sand. just great).
Daniela
Portugal Portugal
The hotel was very clean. The staff was very attentive. Great variety of food. Our favourite part was the gardens with the animals around.
Leonore
Curaçao Curaçao
This was our second stay and we loved every bit of it again! Great staff, great food, beautiful surroundings..
Catrina
Canada Canada
Staff are great and facilities are beautiful . Everyone is friendly and helpful
Zac
Australia Australia
Great amount of pools and restaurants, staff very friendly and accommodating

Area info

Restaurants

6 Restaurants On Site
Restaurante mexicano Uxmal
  • Cuisine
    Mexican
  • Open for
    Lunch • Dinner
La Gondola
  • Cuisine
    Italian
  • Open for
    Dinner
La Hacienda
  • Cuisine
    Mexican • Steakhouse
  • Open for
    Lunch • Dinner
Restaurante Japones Bonsai
  • Cuisine
    Japanese
  • Open for
    Dinner
Restaurante Mare Nostrum
  • Cuisine
    Mediterranean
Restaurante Buffet
  • Cuisine
    International

Resort facilities at Iberostar Waves Quetzal - All Inclusive

Great facilities! Review score, 8.5

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Beachfront
  • Free parking
  • Family rooms
  • Fitness center
  • Non-smoking rooms
  • 6 restaurants
  • Bar
  • Breakfast

House rules

Iberostar Waves Quetzal - All Inclusive takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 10 rooms, different policies and additional fees may apply.
Cards accepted at this property
American ExpressVisaMastercard Cash is not accepted

The fine print

Must-know information for guests at this property

The reservation charge will appear on the credit card statement in the name of: Hotelera Playamar, S.A. of C.V. For more information about the charge for this reservation, please contact the hotel. The name of the holder of the credit card used to pay must match the name of one of the guests listed on the reservation. The same credit card and government-issued ID must be presented upon check-in. Payments are not accepted at the hotel. Reservations that have not been paid for will be canceled before arrival. If an invoice is requested, it will be issued by Hotelera Playamar, S.A. de C.V., based in Mexico.

An environmental fee of 32.57 mxn per night per room must be paid upon check-in.

The type of bed selected is subject to availability at the hotel. The property does not accept reservations of 10 rooms or more. All bookings of 10 or more rooms will be considered a group and are subject to group terms and conditions.

Guests are required to show a valid ID and credit card upon check-in at the hotel. All special requests are subject to availability and may incur additional costs. It is essential that the primary reservation holder be 18 years or older at the time of check-in at the hotel.

Please inform the hotel of your expected arrival time in advance, using the special requests box when making your reservation or by contacting the hotel directly. Contact details appear on the booking confirmation.

Children policy:

From 0 - 2.99 years: Baby

From 3 - 12.99 years: Child paying child rate

From 13 years old: Adult Rate

Child Rates are available in the hotel reservations department.

A partir del 1° de abril de 2026, será obligatorio presentar la CURP al momento del check-in para todos los huéspedes de nacionalidad mexicana

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

License number: 008-007-000585/2025

FAQs about Iberostar Waves Quetzal - All Inclusive