Hotel Indigo Playa del Carmen by IHG

–Excellent location – show map
+89 photos
Scored 8.5
Rated very good

Excellent location!

9.4
  • City view
  • Pet friendly
  • Swimming pool
  • Free Wifi
  • Terrace
  • Balcony
  • Air conditioning
  • Private bathroom
  • 24-hour front desk
  • Key card access

About this property

Comfortable Accommodations: Hotel Indigo Playa del Carmen by IHG in Playa del Carmen offers family rooms with sea or city views. Each room includes air-conditioning, a private bathroom, and free WiFi. Exceptional Facilities: Guests can enjoy a rooftop swimming pool, fitness center, sun terrace, restaurant, and bar. Additional amenities include a hot tub, 24-hour front desk, and concierge service. Dining Experience: The modern, family-friendly restaurant serves American and Mexican cuisine with vegetarian and dairy-free options. Breakfast includes local specialties, fresh pastries, and fruits. Prime Location: Playa del Carmen Beach is a 5-minute walk away, while Cozumel International Airport is 22 mi from the hotel. Nearby attractions include Xel Ha and Xcacel-Xcacelito.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Private Parking
  • Family rooms
  • Fitness center
  • Non-smoking rooms
  • Restaurant
  • Tea/Coffee Maker in All Rooms
  • Bar
Hotel Indigo
Hotel chain/brand
Hotel Indigo

Property highlights

Top Location: Highly rated by recent guests (9.4)

Breakfast Info

American, Breakfast to go

  • Private parking at the hotel

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Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 king bed
2 full beds
and
1 sofa bed
1 king bed
1 queen bed
or
2 full beds
1 king bed
1 king bed
2 full beds
1 king bed
and
1 sofa bed
1 king bed
1 king bed
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Yan
China China
“It was awesome. Altho a bit small compared to other big chain hotels nearby. Cute little pool at the rooftop. The staff are super friendly and helpful. One guy staff downstairs tried to provide you everything as much as he can. This is totally...”
Chani
United States United States
“Alma the front desk receptionist was extremely helpful and kind !”
Beverly
United States United States
“We arrived late after 2 other hotel reservations were incorrect and not available. She could not get any maids to come and clean so the manager cleaned two rooms for us so we could stay. She was exceptional. I will always remember her kindness.”
Rivera
Mexico Mexico
“The hotel was clean and beautiful. The location was also great!”
Saulius
United States United States
“Location, the pool, the restaurant, the room, the AC was quiet and efficient. Lots of English speaking TV channels. Good bed, lots of storage. Safe big enough for a 15" laptop. Big shower cabin..”
Kunvatana
Canada Canada
“✨First time in Playa del Carmen and I couldn’t have picked a better hotel! From the moment I arrived, everything was perfect. The decor has beautiful Tulum vibes, the staff are incredibly friendly and welcoming, and the room was huge, clean, and...”
Becky
Canada Canada
“New building, great location and beautiful design. Staff especially Brenda were very accommodating and kind”
Florence
Kenya Kenya
“The staff were very friendly and the location was excellent!”
Amrita
United Kingdom United Kingdom
“The interiors are beautiful. The staff are helpful. The rooms are so, so clean and are well decorated. The gym had all the essentials. The rooftop pool and surrounding area were super relaxed. The breakfast did the job too. IHG have thought about...”
Smita
United Kingdom United Kingdom
“The location is great, an easy walk to Avenida Quinta. The hotel is brand new and beautifully designed, my room was really comfortable and I loved the design of it. I would return to stay here. Alma is especially helpful on reception. I didn’t...”

Hotel area info

Restaurants

1 Restaurant On Site
Bistro Coba
  • Cuisine
    American • Mexican
  • Open for
    Breakfast • Brunch • Lunch • Dinner
  • Ambience
    Family-friendly • Modern
  • Dietary options
    Vegetarian • Dairy-free

Amenities of Hotel Indigo Playa del Carmen by IHG

Great facilities! Review score, 8.8

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Private Parking
  • Family rooms
  • Fitness center
  • Non-smoking rooms
  • Restaurant
  • Tea/Coffee Maker in All Rooms
  • Bar

House rules

Hotel Indigo Playa del Carmen by IHG takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBDiscoverCarte Blanche Cash is not accepted

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

License number: 008-007-007871/2025

FAQs about Hotel Indigo Playa del Carmen by IHG