Na Balam Hotel

–Excellent location – show map
+80 photos
Scored 8.2
Rated very good

Surrounded by tropical gardens, on the small island of Isla Mujeres, only minutes from Cancun, this hotel is located on one of the best beaches in the Caribbean. Na Balam, Mayan for The House of the Jaguar features an outdoor pool and shady palm trees with hammocks. Guests can attend of the hotel's yoga classes, then relax with a massage. Oceanvs Beach Club & Restaurant at Na Balam serves Mayan and vegetarian cuisine. Visitors can also enjoy a drink with a Mexican snack while watching the sunset at the beachfront Palapa Bar.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Restaurant
  • Non-smoking rooms
  • Bar

Property highlights

Top Location: Highly rated by recent guests (9.4)

Breakfast Info

American

  • FREE parking!

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Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
2 full beds
2 full beds
and
1 king bed
1 king bed
1 king bed
1 sofa bed
and
1 queen bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

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See what guests loved the most:

Julia
United States United States
“I really enjoyed my stay at Na Balam. The location is perfect—just steps from the beach while still feeling peaceful and secluded. Surrounded by lush tropical trees and gardens, it was a welcome escape from the loud music and crowds along the...”
Claudia
United States United States
“I loved that it was across the beach club. The breakfast was good. The room was cleaned daily. However, dust and bugs would fall from the straw on the ceiling! I told the front desk and the lady brushed it off saying that was normal. Also, the...”
Emma
United States United States
“Great hotel! Such a fantastic find. The location was great with the beach bed access at probably the best spot on the island. Walkable to everything. Highly recommend”
Paula
United States United States
“The location is amazing. Playa Norte is the place to be if you have kids. The property is all in the shade which provides a nice break from the beach/sun. As expected with plants there are bugs that bite, but not the kind of bites that itch...”
Nicole
United States United States
“Location! Chios and Guacamole Mojitos Pepe at Oceanvs Rosario for massage Ada in housekeeping Marissa front desk 2 bedroom apartment was great for a family of 4”
Kim
Canada Canada
“The hotel is in a prime location with beach access across the street, walking distance to restaurants, shops and the town centre square. It’s the perfect little hideaway.”
Dan
United States United States
“Pretty jungle like setting. Comfortable bed. Proximity to the beach was great Being a sister property of the Casa Del Jaguar certain room classes at the Na Balam receive daily breakfast at the Oceans restaurant and a day bed at the beach”
Debbi
United States United States
“Location was close to beach but quiet. Breakfast and beach just across the street. Breakfast is plentiful. Staff very nice. Beach beds, towels and breakfast included. I would definitely stay here again .”
Steve
United States United States
“The hotel is set in a garden-like setting with a small pool and hot tub. There are on-site yoga classes, and the vibe is very relaxed at the hotel. The beach club across the street has breakfast and a beach lounge included, so you get the best of...”
Jennie
Sweden Sweden
“Best part of the beach in Isla Mujeres. Really nice sun beds. Good breakfast, and really good food in the restaurant. Very nice clean rooms with lot of space.”

Hotel area info

Restaurants

1 Restaurant On Site
Oceanvs Beach Club Restaurant
  • Cuisine
    Mediterranean • International
  • Open for
    Breakfast • Lunch • Dinner
  • Ambience
    Family-friendly

Amenities of Na Balam Hotel

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Restaurant
  • Non-smoking rooms
  • Bar

House rules

Na Balam Hotel takes special requests – add in the next step!
Check-in
From 3:00 PM to 11:00 PM
Check-out
From 7:00 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of $50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 4 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
VisaMastercard Cash is not accepted

The fine print

Must-know information for guests at this property

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

A damage deposit of $50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

License number: 003-007-001607/2025

FAQs about Na Balam Hotel