Hotel The Palm

–Excellent location – show map
+126 photos
Scored 7.5
Rated good

Excellent location!

9.2
  • Kitchen
  • City view
  • Garden
  • Swimming pool
  • Free Wifi
  • Terrace
  • Balcony
  • Air conditioning
  • Private bathroom
  • 24-hour front desk

Hotel The Palm features a rooftop terrace with a swimming pool, bar and spa. It is located just 4 blocks from Playa del Carmen town center and a 2-minute walk from the beach. This hotel offers free WiFi and air-conditioned rooms with modern-style décor, flat-screen cable TV and garden or street views. "Irene" is a heritage cuisine restaurant with European influence. Open for breakfast, this restaurant serves food with a mixture of flavors which provide the guest with a sensory experience. The front desk at Hotel The Palm is surrounded by a tropical garden designed resembling the Mayan Jungle. Hotel The Palm is just 656 feet from the famous Coco Bongo bar and a 15-minute drive from Xcaret Eco Theme Park. Cancun International Airport is 40 minutes’ drive away.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Non-smoking rooms
  • Room service
  • Facilities for disabled guests
  • 24-hour front desk
  • Terrace
  • Bar
  • Air conditioning
  • Breakfast
Kavia Hotels
Hotel chain/brand

Property highlights

  • Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.2

  • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Buffet

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Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 king bed
and
2 sofa beds
2 full beds
1 king bed
and
1 sofa bed
1 king bed
1 king bed
1 king bed
and
1 sofa bed
1 king bed
and
2 queen beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Amanda
United States United States
“I love that this is so close to everything. A car is not needed at all because everything is walking distance. The Oxxo is close, you can get drinks, snacks or anything you need. Also a souvenir store is next door for last min needs. So much great...”
Willie
United States United States
“The Rooftop was very comfortable and the staff went above and beyond. Happy hour from 4-9pm buy one drink the second was on the house. Birthday ice cream strawberry sandwich and shots for all 6 of us was the best!”
Autumn
Mexico Mexico
“It was so clean and modern. We loved the palm trees everywhere and we especially loved the rooftop pool.”
Alejandra
United States United States
“The location, the room, the pool, and the service were perfect! We highly recommend the hotel, as well as the food and beverages.”
Aquilla
United States United States
“I really enjoyed the location of the hotel. After walking to the beach, and 5th, it was veryyyy convenient to pop back into my room. The staff was veryyyy helpful. I ordered some food from the rooftop, didn’t quite like it, and they helped me out....”
Jorge
Germany Germany
“Everything is good for a very central located hotel.”
Damon
United States United States
“First of all, the room was HUGE - there was a front living area with a day bed, double showers divide that from the bed area and then a balcony on top of that. The bed was very soft, fine for me, but maybe too soft for some. The pool area is...”
Brenda
United States United States
“I loved that it was very close to everything. The beach is a 2 minute walk away, restaurants, bars and clubs are all within a 5 to 10 minute walk.”
Marty
Canada Canada
“Great location. Could use a bit of a refresh. Room was spacious but could use a bit of renovation.”
Ionica
Canada Canada
“The location is great stuff very friendly and helpful very specious clean confortabile big shower and nice bar and pool At the roof”

Hotel area info

Amenities of Hotel The Palm

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Non-smoking rooms
  • Room service
  • Facilities for disabled guests
  • 24-hour front desk
  • Terrace
  • Bar
  • Air conditioning
  • Breakfast

House rules

Hotel The Palm takes special requests – add in the next step!
Check-in
From 3:00 PM to 11:30 PM
Check-out
Until 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional fees may apply.
Accepted payment methods
VisaMastercardCash

The fine print

Must-know information for guests at this property

Honeymoon special amenities available upon request and proof of marriage. Available once per couple and only with documents of proof of marriage. Please contact the property for more information.

Parking spaces are subject to availability.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property is located in a busy area so guests might experience some noise.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

License number: 008-007-004904/2025

FAQs about Hotel The Palm