Sustainability certification

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

–Excellent location – show map
+102 photos
Scored 8
Rated very good

Excellent location!

9.2

Located in the middle of downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Suites - Optional Gourmet All Inclusive has an outdoor swimming pool and a fitness center. This property is located a short distance from attractions such as ADO International Bus Station and Playa del Carmen Maritime Terminal. Both free WiFi and private parking are available on site. All guest suites at the hotel are equipped with a seating area and a flat-screen TV. Suites are complete with a private bathroom equipped with free toiletries and all suites will provide you with a balcony. At the The Reef 28 you will find a restaurant serving Mexican, American and Asian cuisine. Staff is always available to help at the reception. The Reef 28 is located 0.9 mi from a disabled - friendly beach. The nearest airport is Cozumel international Airport at 12 mi from the hotel.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Free parking
  • Fitness center
  • Non-smoking rooms
  • 4 restaurants
  • Spa and wellness center
  • 24-hour front desk
  • Bar

Property highlights

Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.2

Breakfast Info

Continental, Buffet

  • Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
2 full beds
and
1 sofa bed
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
2 full beds
and
1 sofa bed
or
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
2 full beds
and
1 sofa bed
or
1 king bed
and
1 sofa bed
2 full beds
and
1 sofa bed
or
1 king bed
and
1 sofa bed
2 full beds
and
1 sofa bed
or
1 sofa bed
and
1 queen bed
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Sustainability

This property has 1 third-party sustainability certification.
Ecostars
Ecostars

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Sergio
United States United States
“Good location, very good breakfast. Super nice, clean large rooms.”
Juliana
Canada Canada
“Very central, it’s close to many restaurants and the beach.”
Edward
United States United States
“Everyone is friendly. Perfect location very clean.”
Gerrilyn
United States United States
“It was located in such a beautiful and convenient location”
Sivan
Israel Israel
“The staff were very nice, helped with anything we needed.”
Berry
United States United States
“The Reef 28 is a great hotel with beautiful amenities.”
Wilson
Canada Canada
“Clean, great vibes and the rooftop was amazing. Food and drink were great too. Shout out to Anel and Fran (Fransisco) for the amazing service on the rooftop!”
Lashonda
United States United States
“I truly admired the customer service at The Reef 28! From the moment I arrived, every staff member I encountered was friendly, polite, and extremely helpful. They went above and beyond to make sure I felt welcome and taken care of, which made my...”
Jg6374
United States United States
“Everything was chill. No complaints at all. Worth every penny and then some.”
Chelsea
United States United States
“The room was very spacious and the rooftop was wonderful!”

Hotel area info

Restaurants

4 Restaurants On Site
Cachito
  • Cuisine
    Mexican
  • Open for
    Lunch • Dinner
  • Ambience
    Modern
  • Dietary options
    Vegetarian • Vegan • Gluten-free
El Asiático
  • Cuisine
    Asian
  • Open for
    Dinner
  • Ambience
    Modern
  • Dietary options
    Vegetarian • Vegan • Gluten-free
Veintiocho
  • Cuisine
    International
  • Open for
    Breakfast • Lunch • Dinner • Cocktail hour
  • Ambience
    Modern
  • Dietary options
    Vegetarian • Vegan • Gluten-free
Roof Top
  • Open for
    Lunch • Dinner
  • Ambience
    Modern
  • Dietary options
    Vegetarian • Vegan • Gluten-free

Amenities of The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Great facilities! Review score, 8.3

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Free parking
  • Fitness center
  • Non-smoking rooms
  • 4 restaurants
  • Spa and wellness center
  • 24-hour front desk
  • Bar

House rules

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive takes special requests – add in the next step!
Check-in
From 3:00 PM to 12:00 AM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 8 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In the event of an early departure, the property will charge you the full amount for your stay.

License number: 008-007-004140/2025

FAQs about The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive