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Amazing staff, great location and facilities.

The sea view was amazing especially that morning, it was snowing. The breakfast was great with many varieties of foods. I love the omelette with cheese and ham freshly cooked, served with your friendly chef. All in all, thumbs up 👍 greatly appreciated, thank you Hotel Nikko for all your warm hospitality. We will definitely recommend and surely come back when we visit Niigata again 🙏😊

Good area, comfortable, good pillows, clean

The building is immaculate, and the staff are some of the best in japan.

Excellent reception staff who came up to greet us once we entered the hotel, and also guiding us to lifts/doors. Great breakfast spread as well, tasty coffee and was delighted to have some made to order specialty dishes.

The view of Mount Myoko (i think) is amazing!!

Room: Traditional Japanese Style. It has a seating area with a view to the mountain. The bathroom has a shower and bath, both. The toilet has its own door so it's separated. Additional bedding in the closet can be used. It's very spacious for a couple. Daily local snacks and hotel newsletters in the room - they are also sold in the hotel store in case you like it. Although it's an older hotel, it's very organized and clean - it gives homey feelings. Hot Springs (Public bath): 28 different styles in two floors, indoor and outdoor. Being in an outside hot spring with a view to the mountain when it's snowing is super comfy. 24 hours access to at least a few. Service: There are robes (Yukata) with many different sizes - it can accommodate tall people. Women have even more options, colorful ones. Transportation to/from Yuzawa JR train station is available. Staff is very friendly. Some may not speak English, but we didn't expect that they would as we are in their country and we should be the ones trying to speak their language. We didn't experience any difficulties due to language. Breakfast: Many options with chefs cooking on site, such as making grilled fish and omelet. The coffee cups are tiny, but you can use the ones at the western style breakfast session (it has bread and cold milk on the table), and then you will have a small American size coffee. Location: In the center of the town, walking distance to train station, ski resort, and restaurants. We love it and will visit again!

The staff was very friendly and helpful, I didn't have an umbrella and they gave me one for free(it was raining🥹) The onsen was really nice. Free half serving of ramen and free ice cream bar was nice too!