Spa hotels in Haikou

Excellent experience. Staff were so friendly. We enjoyed our time at IHG

Amazing and polite stuff, clean rooms! One of the best things super clean&nice swimming pool, which is most of the time pretty empty, so you can enjoy the whole pool yourself, also hot springs available. I will definitely come back here if i even come to Haikou again 10/10 👍👍👍

incredible view and super cosy and comfortable room. exceptionally good breakfast

I arrived at the Sheraton Haikou directly from the MGM Grand Sanya, and without a doubt, the Sheraton was a much nicer experience in many aspects. Check-in at the Sheraton (I am a foreign tourist, so I understand there are procedures to be undertaken) was under five minutes, whereas it took about 45 minutes at the MGM Grand, and they could immediately process a credit card payment, whereas the MGM Grand staff had to firstly locate such a machine and then find a second one after the first didn't function. One truly superior feature of the Sheraton is its live music and lobby bar. I enjoyed every second of the multilingual singer and keyboardist, who alternated between English- and Chinese-language songs. This was complemented by the central location of the bar (which allowed for people watching in the lobby) and a relaxing, dimly lit atmosphere. No such central bar exists at the MGM Grand Sanya, where their singers' English-language songs were practically incomprehensible to native speakers, as they clearly must not have been born, raised, or studied in an English environment. The Sheraton has a very lush, tropical tree-filled outdoor walkway leading to the resort's pool and beach that is particularly beautiful at nighttime, and the Breeze restaurant had a wonderful selection of international foods with great wait staff service. Lastly, the housekeeping staff was incredibly efficient, detailed, and responsive.

This hotel enjoys a prime location near the Century Bridge and the Cloud Library. The staff are exceptionally friendly and helpful, and the breakfast offered a delicious and varied selection.

Clean excellent staff. They were very helpful

Management: 1. I had booked and paid for a room for a week in Jan. 2020. Then Covid-19 broke out, and my flight was canceled. I informed the hotel of my problem and unexpectedly got my refund shortly after. 2. I booked and received confirmation for a room for a week in March 2024. A day later I was informed that my credit card was invalid. This happened twice. The same card was used successfully to purchase two airline ticket a few minute earlier. So I called Visa Center that assured my card validity. This international call costed me over $40! When I mentioned this unpleasant experience, the front desk manager upgraded me to Club level room. 3. One day an elevator/lift I was riding on, with a few ladies, stoped suddenly and started dropping. The emergency button did not work. A bit scary. Fortunately after a few minutes, the ride resumed. After reporting the accident, the hotel sent me a fruit basket, and even gave me free breakfast. All managers I met show they are caring professional. The staff are also very friendly and helpful. The hotel interior is beautiful; our room is elegant.

The building and surrounding environment were very luxuriou

Everything else is fabulous but most importantly, the Chinese hospitality and excellent customer service thats truly unmatched. Something you can never experience in the US.

Breakfast spread is great. But I hope a better security to provide non hotel to just walk in freely.