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Friendly staff, nice view, clean and organized

Amazing views of alpine peak, and largest waterfall in Europe. Modern rooms with expansive balcony.

An amazing apartment with the most beautiful view in the world! The hosts are incredibly responsive, helpful, and truly care about every single detail. The apartment is exceptionally well-equipped with everything you could possibly need to feel right at home. Highest recommendations!

The stay was great. Very nice, beautiful location in nature. Close to Spar for treats and very close to Krimml Waterfall, which was an amazing experience! Received free tickets for the whole stay to visit!

Everything was excellent, the room, the location, the breakfast, and the staff. Highly recommend.

We arrived at the hotel for three days of the New Year. The hotel staff at the reception, in the restaurant are very nice, kind, tried very hard for us every day. The hotel is very well located, opposite the ski slope, bus stop. But the hotel inside needs renovation, the carpet on the floor in the hallway, the room stinks very much. The restaurant's extractor hood does not work well and all the smells in the rooms.

The location is amazing, it's right next to the ski lift. The food at the susi alm is very good. The breakfast is nice and the dinners are tasty! The swimming pool area is very nice although a lot of childrens play items were not working. Very close to the après ski!

Very friendly owner and staff! The location is very close to the waterfall. Rooms were super clean! Breakfast was excellent!

Full scale breakfast. Couldn't be better.

This is a beautiful traditional austrian lodge in a scenic location in a valley between many mountains. I eat breakfast and dinner there as well and both were great. My room had a nice deck and very comfortable bed. The Sauna/Spa is no clothing so just be advised. It was not a big deal and the woman I saw wore towels. They have many different saunas segmented by heat level, a steam room, and a bubble tub that is at 87 degrees. They also have a cold bucket dump between sauna sessions and a relaxation room. Only issue was it was only open from 15:30 to 10pm. I would have loved to use it the morning I left.

Super friendly and helpful staff. Great food. Excellent location.

Great value for money spot to stay in Gerlos for whatever reason. My lady and I spent a week here in February for wintersport. I honestly can't think of anything negative to mention. The place is run by an Austrian family, very friendly, social and welcoming. The service is exceptional (they will even remember how you prefer your eggs for breakfast, I highly recommend spiegelei mit speck;). The place is very well maintained, clean, cosy and child-friendly (there's an equipped playroom in the basement). Spacisous rooms, cleaned every day. There's an in-house elevator available. Location is perfectly positioned to be able to reach ski lift, busstop, supermarket and restaurants WITHOUT having to drive. Though there's plenty parking outside of the hotel if you do prefer to get around by car. And if you are skilled enough you can ski down to the hotel directly from the slopes. Oh, and don't miss out on the sauna. It's relatively small but has everything for those sore muscles. All in all, a definite recommend for either couples, families of friend groups!