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Friendly helpful staff! And great breakfast!

Quiet, comfortable, clean, beautiful place

After a disappointing experience elsewhere, arriving at Hotel Ilaia was a breath of fresh air. The hotel was beautifully illuminated, and we were greeted by friendly receptionists like Natalia and Cata. The accommodations offered excellent value, and the breakfast was perfect for those who enjoy natural and healthy food options. The hotel features various room types, a spacious corridor, and even a third-floor observation area. As part of a scientific mission for the SETI Institute, we felt right at home. The administrator was also wonderful, and overall, I want to express my gratitude to the entire staff for making our stay so pleasant.

Exceptional customer service from both Sebastian who worked hard to book a Magdalena tour and Christopher very helpful and knowledgeable with local places and good historical knowledge. Internet great

This is a great little hotel just a short walk from the town centre with comfortable rooms and very helpful staff. We needed to send a bike bag here before our arrival so we could fly back and this was no problem at all. They even sent a photo of the box once it had arrived. Highly recommended.

the apart has everything you need for long stay. The room is comfortable and clean.

Great price and location. The most family friendly place we stayed at during our Chile trip - right down to the heated pool - WITH KID TOYS (pool floaties, noodles!). Best continental breakfast. Great WIFI. Able to have an hour long phone call sorting out flight issues. Staff are fluent in English and very helpful. Very helpful to have restaurant on site with accommodating hours.

Very accomodating w/ any reasonable request. Stellar attitudes.

I loved the cleanliness, great restaurant, and the fact many staff could speak English.

The building and the bed was super comfy

Great food, interesting concept of rooms, very comfortable beds!

Amazing and helpful staff, cute rooms and delicious restaurant attached.

Homey feel, super comfortable, clean, incredible service and comfortable beds. Bathroom is extraordinary! The owner stayed up super late to let us in !! So sweet!!

Unbeatable Hotel rate with free breakfast. Clean rooms. Wonderful bar, restroom and staff in lobby.

Great location and very friendly and helpful personnel.

Beautiful room and location the breakfast is great and the staff is so kind!

It’s located within walkable distance to all the central locations in the city. The place is very clean and staff is very friendly. The staff aren’t the best in English but once your requests or questions are communicated successfully, they always get serviced by the staff with highest quality.

Beautiful building in a centric place. I visited Punta Arenas in the coldest time but the Hotel had excellent heating system for my kids. I was happy about my choice! Praise the Lord!

We had a very comfortable stay at Hotel Albatros. The staff were extremely helpful, assisting us in arranging an early taxi, which we truly appreciated. The interior is pleasant and welcoming, and we were also given helpful local recommendations - including where to find good burgers nearby (which we were craving at the time). A nice, dependable and friendly place to stay.

Convenient location, close to many things. Decent breakfast, friendly staff