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I recently had the pleasure of staying at this hotel, and I can confidently say it was one of the best experiences I’ve had. From the moment I arrived, the staff went above and beyond to make me feel welcome. Everyone I encountered was incredibly friendly, professional, and genuinely accommodating. The room itself was spotless—cozy, clean, and fresh, with thoughtful touches that made it feel like a home away from home. But the real highlight? The bed. It was hands down the most comfortable hotel bed I’ve ever slept in. I woke up each morning feeling completely rested and refreshed. A special shout-out to the manager, Steve, who truly sets the tone for the exceptional service here. He was attentive, kind, and clearly cares about every guest’s experience. His leadership shows in the quality and warmth of the entire team. If you're looking for a place that combines comfort, cleanliness, and top-notch hospitality, this hotel is it. I can’t wait to return!

Our stay at the hotel was very good thanks alot for warm welcome we'll be back again soon. Cleanliness was on point.

Location was great, good value for money. Got what you paid for. Very friendly staff! Good carvery and very reasonable.

Loved it all ! It was very hot room no aircondition

Property was excellent! Staff incredibly friendly and accommodating. Location superb and the price can’t be beaten.

Staff very friendly and helpful.

The room was very nice, the view of the room. Cleaning was perfect. Staff is very friendly and helpful. Thank you.

Room 15; I came for 2 night for workshop at the university,very clean and tidy, went above and beyond my expectations! Well decorated, cozy room, very clean and spacious bathroom, although room was warm enough there was a heater available as well, hot chocolate and cookies was a warm gesture! housekeeping excellent, well located hotel few steps from bus station, multiple grocery shops around the corner and cross street to the center were star bucks and pret cafes there primark shop and Macdonald. Definitely will recommend it to anyone visiting Norwich.

Beautiful rooms & great staff

Well what a difference we have stayed at the kings head several times and I must say it was a bit run down ( cheap and cheerful comes to mind) but now after a full refurbished it is now an excellent place to stay only downside is the rooms are on the small side which with an old building cannot be changed + great location and as always the staff are very helpful and welcoming

I found the people who worked in the hotel that greeted me when I arrived and departed were very helpful and kind. They really were lovely. The bed was amazing and the thoughtful gluten free brownie upon arrival was also delicious.

I liked how spacious the room was and the bed was very comfy. The food in the restaurant during the morning and evening was delicious! Can't wait to stay here again!

Great gym and swimming pool Staff very friendly and helpful Good breakfast

Very lovely property hot tub excellent

Grand staff and excellent service. I am very delightful with their exceptional service. Very flexible and supportive. I had my freedom there and did not experience any single difficulties. Very friendly environment even for non-English community. Beautiful, clean, peaceful and calm environment. Food is very tasty and great presentation too. Chef deserves 10/10. Overall, I highly recommend this place for a peaceful vacation. Hope to go back again for sure xxxx Chamila Jayakody from Harwich

I love the fun atmosphere but definitely if you cannot sleep during noise I wouldn't probably stay here because the walls are thin. The beds are so comfortable and it's very clean and warm. Otherwise the restaurant was so fun and the people were so kind.

Very comfortable hotel with friendly staff and especially the breakfast which was fabulous Dinner was a little expensive but good quality food.

Delightful room, delicious breakfast, very good location just outside the city, staff were very helpful

Lovely room in gorgeous location, convenient and perfect

Wonderful staff , amazing food and very comfortable room

Happy welcome even though I arrived late at night. Found I'd been upgraded to a room with a dressing gown and slippers etc. Perfect for after a tough long day. Happy welcome at breakfast. Tasty hot and cold buffet.