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Location was nice. Close too many shops and restaurants. Riverview room was spacious and great river watching. Staff was extremely helpful when we had a minor problem to work out.

To whomever may complain about this hotel, i think those people are difficult! The Queen's head was a wonderful experience - very friendly staff, very comfortable bed, food was good and the breakfast was lovely. Wifi worked great, there is an interior court which is very nicely done and everything was clean! 10/10 and definitely recommended!

The duty manager was very helpful

The staff was very friendly and helpful. It was "easy" to check in, get to the room, order supper, and enjoy the hotel. Our room had a balcony with chairs that we could (and did) use. Most places in the USA are too cautious about balconies, but we were able to enjoy the view and the weather from there.

Exceptional front desk assistance. Thanks to Christine and Sally

Very clean and well presented. Super comfortable.

The hotel was super clean, organized and very comfortable. Whatever we needed, they had. The staff was amazing from the beginning to end. Our English wasn’t that good and they made the effort to understand us and support our needs. Would definitely recommend it! The closest station is 5mim walking and the hotel is 45min from London Center.

Staff were excellent. Tea did an excellent job

Staff are superbly friendly, professional and always a pleasure to stay here. They remember I am a repeat customer and the rooms are always spotless.

Space. Lovely layout and a great stay

Amazing location and amazing stay

The Staff were friendly and very helpfull. The food was exceptional

Everything. What a wonderful hotel. Its architecture. The atmosphere. The kindness of the staff. The views. The food. The location. It was delightful ✨️

Fabulous hotel and amazing spa facilities! The room was so clean and bed so comfortable! I enjoyed the breakfast too! Highly recommend for a relaxing gateway!

Very friendly staff absolute kind people

Amazing location right next to Hampton Court and Bushy Park and the apartment was modern, and comfortable.

Wonderful hotel on the river, perfect location gor Hampton Court Palace. Loved the room names, our room was very spacious. Restaurants were great, we had drinks on the Terrace, breakfast and afternoon tea whilst there. No complaints at all

Lovely hotel with great staff.

Great location and staff. UBER to LHR T4 in 15 minutes with no M25! Love it and lovely area. Im from London but this is the nice part ;o)

The cleanliness the breakfast

Location, decoration and the atmosphere

Ambiance was great and location superb

Superb location and friendly helpful staff.