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reception & reservation team

Breakfast, Food bar and overall environment

Everything was accident. Excellent location and a nice area for walking the dog.

The breakfast was lovely loved it

Nice and cozy; good food in the pub downstairs

Great location & beautifully maintained

Excellent location. Front desk man at check-in was kind and helpful. Room very clean and comfortable.

The staff at breakfast were excellent.

Everything is brand new. Lots of parking space.

Having the cellar bar manager be so accommodating to my diet needs made the stay perfect,in recovery from cancer I can't eat alot of foods an he went above and beyond to get me some food I could tolerate to which I am so greatful.

The cleanliness and quality of the carpeting and furniture throughout

Everything was exceptional, the staff was just amazing and also the breakfast.

Very comfortable and spacious rooms, with a chic 60s style but modern at the same time. Bar and breakfast areas are beautifully decorated to bring back that 60s ambience of the original newspaper building. Breakfast was limited but good quality.

The reception service was excellent, especially thanks to Rony, who was extremely helpful and friendly. He made the checkin process smooth and assisted with any questions I had throughout my stay. The room was also very nice, clean, comfortable, and wellmaintained. I really appreciated the attention to detail and the overall welcoming atmosphere.

Hotel was spotlessly clean. Staff were friendly. Bed was comfy. Shower was powerful and warm. 10-15 min drive from the NEC where we were seeing a show. We also had Sunday lunch and breakfast at the barn restaurant attached and the food and service was also superb.

Charming, warm, clean, nicely decorated, very friendly stuff, free parking and proper breakfast that is cooked for you to your order. Very comfortable beds. Highly recommend to everyone.

We arrived much later than planned, and the hotel reception was closed, but a very helpful staff member phoned me as I was on my way to take payment over the phone and gave me the code I needed to access the hotel. I wasn’t expecting much for the money, but the room was great. Spacious and comfortable beds, as well as being very clean. A little dated but that was fine. Thoughtful touches like bottles of water and biscuits too. The surrounding area is lovely, with a range of shops and restaurants a stone’s throw away. We were going to the NEC for Crufts and the hotel were happy for me to leave my car in the car park all day, so we had a 10 minute walk to the station, 7 minutes on the train and then we were right at the NEC, at £3.10 for a return ticket. Saved so much hassle with traffic and parking, as well as being a much cheaper option than staying in Birmingham.

Close to transport & shops Large rooms Easy to check-in

Excellent room, reception, will be back xxx

The staff was very friendly even when we checked in after midnight. The breakfast was consistently excellent. We had dinner at the hotel which worked out fine. The dining area did not close and the staff was so accommodating.

The staff was exceptionally friendly and helpful and the room was very clean. The windows can be opened by the guest, unlike those in many hotels today. A kettle, tea and coffee making supplies are provided.

Wonderful location, less than a minute walk from the Cathedral, close to everything, bus stops, shops;amazing stay.

I have been to this place last year but the recent refurbishment has been amazing and the rooms are looking very fresh and immaculate. Usually it's a very secured place.The place is more secure with the newly installed gates. Compared to my last visit, this was an amazing experience, The hotel is now completely different. Even staffs were super nice and helpful. I would highly recommend.