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The location of the hotel was excellent - within walking distance of everything, including the JR station, the canal and major attractions. Otaru is a compact city that's easy to explore on foot, and the hotel's location made it especially convenient to get around, even during snowy or rainy weather. We originally planned to join the Ono Ranger Tour but decided to start exploring on our own a bit earlier in the morning, which ended up fitting our schedule much better. The hotel itself was newly renovated and very clean. While it doesn't have a large public bath, the breakfast was outstanding and became a highlight of out stay. Another special touch was the nostalgic atmosphere created by gas lights and an antique orgel playing music on the top floor during certain hours - it really made the experience memorable. Overall, it was a perfect stay filled with beautiful memories.

Friendly staff, good location and the public bath

The hotel is very central. The staffs is very polite and helpful. The food in the Ball restaurant is superb.

The quality of the room, in general, was awesome. The staff was, as expected while in Japan, top notch. Though it was great for both sexes, it's more catered to women. It was akin to a spa experience. It seemed as if the customer-base also understood that, as most guests that I saw were female.

The hotel is great and also the location. Onsen outdoor is great especially when the weather is cold (and raining). Room.size is bigger than standard and convenient. Bed is ok (a bit too soft for me).

Breakfast is excellent! Spa is also very good.

The breakfast was amazing! The onsen is lovely!!

Luxury, salon lounge. All great

the place was near Otaru canal and it is conveniently near Otaru Station as well

The concept of self service reception, laundry facility and container rooms.

Excellent with Panorama view room, so big and comfortable with public bathroom.