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The location and that it was new and modern

The arrangement of the shower room with a separate toilet and vanity basin outside of the shower. This worked really well for two people getting ready in the morning. There was plenty of storage space for clothes. The room was big. The public baths area was beautiful and the baths were relaxing. We enjoyed the friendliness of the staff who were happy to help at all times.

Spacious room and so comfortable. Great location beside the bus terminal that got us to everywhere we needed to go in Kumamoto. Near to tram station as well. Onsen was a lovely touch!

Location was great. Behind a small alley, but it is just a 2mins walk to Sunroad Shinshigai which is an old fashioned shopping street with plenty of food and shops. Kumamoto Castle is not that far off too, around 20mins walk I think. Room and facilities were great too. Strong hot water from the taps/shower, and a nice range of food at breakfast.

Good place, awesome staff (as usual in Japan), average room size with all amenities you really need. Vending and ice machines available. What i really loved was the breakfast, given the price we paid for the hotel we didn't expect much, but it was definitely the best breakfast we had in 20 days trip in Japan. Much much recommended.

We had a bigger two-bed room on the 5th floor and it was really comfortable. Nice bed and pillows!

Best mid range hotel I have ever stayed in. Instead of the gimmicks other hotels in the market use, this hotel focuses on the room and service. Room was super well equipped and clean. Staff were very friendly and helpful.

Wow an amazing hotel. right next to Kumamoto Station. There is a shopping center near it with lots of food and shopping options, The room was very comfy one of the best bathrooms / shower areas i have seen, with a huge timber bath. Separate toilet, very comfortable beds and a nice sitting area to take off and put on your shoes. the free drinks and snacks area on the 4th floor was a surprise. Only a short tram ride into the center of Kumamoto and Kumamoto Castle. Great staff.

Very clean, beautiful Kumamoto Castle view from the window, and great service! Breakfast was simple but delicious. staff were friendly and helpful. We will certainly stay there again next time in Kumamoto. Highly recommend!

Kumamoto Castle from the 10th floor with free drinks 🙂

Nice location Friendly staff Nice room

Location, onsen, noodles, good service

The public bath is amazing, breakfast has wide selection of choices and includes local dishes, and staff are also very friendly. Very close to tram station and shopping area, and easily accessible from the airport with the airport bus stopping close by.

The breakfast buffet had a good selection to start your day. The room is dated as other have said, but I'm only there to sleep so didn't bother me. Had everything you need to rest. Very close and walkable to the station.

Facility was old but renovated but still needs more modern facilities.

The location is very good. It is very convenient to take the city train. There is a beautiful way to walk to the lake.. The breakfast is good. It tastes like homemade meal. Good

Very convenient location and had very good room quality.

It was near the bus stop, and right across lawson Walking distance to the park too Staf were friendly and helpful

I really liked the location, the staff and most of all, Kumamoto. Super comfortable. Kudos to the team: they were all great.

Comfortable, clean, good location. Staff very friendly.

Easy to find and there is a carpark opposite the hotel where you can park your car easily. 5-10 minutes walk to the city center. Rooms are simple and clean

Renovated, very clean, new and very big onsen bath Good location in central part of Kumamoto