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Staff was so kind and good for kids.

The rooms were spacious nice and bright - really well equipped (all cables you can possible need, pajamas etc). 10 out of 10. Beautiful location!!

We stayed here while visiting friends in Saku. Since I’m the type of person who gets lost even with maps, I was a little nervous about finding the place and emailed ahead to ask for directions. The staff kindly explained the route in advance, and thanks to their directions we made it from the highway exit without getting lost. Check-in was very simple and we were able to settle in right away. We chose this place because we were getting tired of eating out every day and wanted somewhere with a kitchen—and that turned out to be the perfect choice. Sitting together on the terrace, listening to birds singing while enjoying good wine and sake, was exactly what we needed after traveling. Because it’s a small property and feels more private than a regular hotel, we were really able to relax and enjoy our time at our own pace. It was quiet, comfortable, and felt a little like having our own vacation house. We especially loved how peaceful and cozy everything felt—it made it easy to slow down and just enjoy being there together. Honestly, we wish we had stayed longer.

Exceptional, above all. Top hotel in Karuizawa

The room was beautiful and spacious, very clean and comfortable

Good hospitality and good service

once I found the place it was a good location. friendly clean and comfortable. the restaurant was closed but they offered a delicious and interesting breakfast. helpful staff helped me with dinner reservations

beautiful designed hotel friendly and helpful staff

Felt very welcome as non Japanese speakers. The hotel is very well located close to Sakudaira station. Room had lovely view to mountains. Lounge on 8th floor very comfortable and enjoyed the beautiful public bath also on the 8th floor

The best part was the staff, family owned, the mom/dad/son/ daughter-in-law were all so nice and warm hearted. They went out of their way to be accommodating and friendly, despite limited English. Food was excellent, not Japanese, don’t miss the outdoor promenade garden walk in the woods. Plus there are two private onsen baths for couples or families. Opera theme was charming and we appreciated the beds after several days on the futons of other inns. The rooms are small but the overall vibe of the hotel was really excellent. I would definitely recommend!

We loved the onsen. The hotel itself was also nice. The room was specious and comfortable. There’s a free lounge guests can use all day.

This place was a welcome surprise to discover. Every bit of care and detail went into making our stay comfortable and unique.

We loved everything about the place and definitely recommending it to friends. It's clean with a lot of amenities. The vibe of the place is so perfect.

Loved the private bath they offered