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Good location, free parking, nice and clean accommodation. The reception staff is friendly and good English speaking. I will definitely stay again when next visit Hakone!

The staff is super nice and breakfast is so delicious

Location was incredible! Best view of Mt. Fuji right from our room. 2 bedroom unit was clean and comfortable. Very close to the main attractions. The host gave us free rides to the Togendai bus station, restaurants, and convenience store daily. On site onsen was incredible with a view of Mt Fuji from the onsen. It's the last stop on the bus trail so about an hour from Odawara station, but it's worth the extra time to get to the hotel. Very quiet and peaceful.

The hotel was charming and the staff went out of their way to make our stay and our departure exceptional. We were late to get on the complementary shuttle bus service but the staff still tried to find a way for us to leave the hotel earlier than scheduled. Also, they have complementary pick-ups in Togendai Station. Thank you to everyone for your help!

Nice facilities and beautiful room.

Old style room allows smoking in the room with common sense.

Luxurious hotel surrounded by beautiful nature. Nice and helpful staff. Good breakfast selection. Very convenient shuttle bus service. When we missed the last shuttle bus from Motohakone to the hotel, the staff kindly organised a car for us at no charge.

Loved the location - bus stop was outside the property. Yunessun (onsen) across the street and 2 family marts. 10 min walk to Gora and Hakone Open Air Museum. Nestled in the mountains with a stunning garden and view. Amenities were great - onsen was beautiful and so clean. Breakfast and dinner were incredible! Blown away by the choices and suitable for all dietary requirements. The staff are friendly and accommodating. The room was spotless, comfortable, and had everything you could need. I booked the day before arriving and for the price, it was a steal! ($800 CAD for 3 nights with breakfast and dinner included - other places were $1500+)

We had a beautiful view of Mt Fuji from our deck. Beds were also very comfortable. The buffet was awesome.

Very welcoming, lovely atmosphere with clean well designed features

The view from the room, food service (both breakfast & dinner omakase with a changing seasonal menu every meal) and onsen

Th staff at this hotel were amazing, specifically Sy. He offered us their in house menu for dinner, which was outstanding! He also offered to drive us back to Odawara station on the day of checkout! The room is traditional-tatami mats and futon mattresses for beds, so if you are looking for a traditional Japanese experience, this is a great place to do it! Plenty of activities in the area as well.

An exceptional location overlooking Ashi Lake, a few steps from the famous lake toril and from the legendary Samurai Walk in the forest along the shores of Lake Ashi. An enchanting garden with a beautiful view of the Fuji Yama when it is not cloudy. A comfortable Onsen open almost around the clock, with indoor and outdoor basins, sauna and massage chairs. A free shuttle bus to the center of Motohakone. Two excellent Japanese and French restaurants. Competent and helpful staff who offered a much better alternative arrangement for the next leg of our travel. Three nights were not enough for enjoying this enchanting place. We'll come back.

Room , staff , service are very good.

The customer service was top tier from check in to checkout. The employee at the front desk was so welcoming and polite. He was very quick to Attend to anything and he honestly made our trip to Hakone memorable.

Truly extraordinary. The views are beautiful, all people there are unbelievably lovely, the rooms are extremely comfortable... I want to come back to Hakone on my next trip solely to be able to stay here!!

Wow the staff were so sweet and welcoming! The whole time there was an amazing experience. It was truly a beautiful retreat. Our room had a view of a beautiful mountain with a cherry tree in bloom right outside.

First of all - private onsen is an amazing experience if you look for more privacy - we spent hours inside. Second - what booking doesn't tell you - dinner is actually a multiple course Michelin - like experience, changed every day to different courses. We had many delicious plates that we tried for the first time. Breakfast has both japanese and western options, both really tasty as well. And last but not least - the hotel provides transport to the nearest stations (bus/train/rope) from which, especially with Hakone pass, you can explore the whole area. And of course the service is top quality. Definitely worth the price

The room was spacious and clean, and the scenery made the stay even nicer.