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My overall stay was good. The staff were amazing at every turn even to remembering my tea order in morning and how I like it. I did not use the facilities much except for the dining room and lounge...

Steam room, buffet, bar, service.

Very Clean, Friendly and courteous staff, Very smooth checkin n checkout experience, Very good location, middle of town, All facilities as advertised. WiFi was fast

It was very clean, secure parking, offers alot and very lovely and friendly staff.

Such friendly, helpful staff, very professional. Excellent spacious room, clean and well kept. Very good food in the restaurant Lovley lawn and pool are, huge gym

All was great, thank you to the entire team, starting from airport pick up, housekeeping, check in, restaurants. Congrats on the good service

Food was good, their service and the reception staff very helpful

Very reasonable and staff friendly,very knowledgeable and respectful

I loved the location. The East Park mall was right there. The staff was super friendly and made sure to accommodate anything I needed.

The airport shuttle was punctual. The staff were very friendly and professional doing their best to help guests enjoy their stay. The room was spacious and had all the needed elements of convenience [complimentary toiletries, water bottles, kettle and an assortment of beverages (tea, coffee, and herbal teas), and a perfect wardrobe with a safe and an ironing set]. The complimentary breakfast included both national and international items to accommodate different tastes. The location of the hotel is very convenient with two malls within a walking distance. Thank you Protea Hotel Lusaka staff for your decency and professionalism.

location and room spacing and the restaurant services was great

The staff was exceptional. This hotel was very lovely, clean and in excellent condition.

Friendly management at a property that coexists with nature.

Everything! This hotel meets European standards. The room was clean and spacious, the staff friendly and helpful, the breakfast rich in variety and quality, the pool and the garden very beautiful. The location is good as well, next to a local market and of course next to a mall which is very convenient.

place to be - spacious rooms, clean and staff friendly and helpful, the hotel easy to find and accessible, will always consider them when I am in Lusaka, the food excellent as well variety to select from

I stayed at Best Western Plus Paramount Hotel Lusaka from 22–24 May and enjoyed my experience so much that I extended my stay. The staff were exceptional—friendly, attentive, and always willing to help. When I mentioned a small noise issue with my room, they promptly moved me to another room without any hassle, which showed how much they care about guest comfort. The breakfast was excellent, with a great variety of food that changed daily, so there was always something different to enjoy. The outdoor restaurant was another highlight, serving delicious food and offering a great atmosphere for relaxing with shisha in the evenings. The hotel's location is one of its biggest advantages. It is within walking distance of Manda Hill Shopping Mall and conveniently close to Levy Junction Mall. The area felt safe, and transportation was never an issue, with public transport nearby and staff readily available to assist with arranging Yango rides. Overall, I felt genuinely looked after throughout my stay. The combination of outstanding service, great food, comfortable rooms, and an excellent location makes this one of the best hotels I have stayed at in Lusaka. I will definitely be booking here again on future visits. Stable Internet. Amazing place

The rooms were clean and the staff were kind and helpful. No issues with check-in or checkout. Breakfast was included and good. Some items could be kept warmer. We had dinner 2 nights and the meals were excellent. Only issue for us was the lack of an elevator but ground floor rooms were available.