5-Star Hotels in Hangzhou

I liked it,. Good hotel, but it was just a short stay.

It was just amazing west lake view horizon club top class a la carte breakfast...eveline did great job, front office Stomi, wanda zhang and susan Y were professional with personal touch ... god bless them ... exceptional service Shangrila mid town with no compassion... thanks a lot

Amazing location with amazing stuff. Thank you for your hospitality! Will definitely back to this hotel.

The room was amazing with very touch on decoration of the room. Bath room has an awesome view. I’ll definitely come back again.

The hotel is next to a beautiful canal. The room is amazing. Service is also exceptional. We were treated very nicely by a staff, Miss Aria Tou. Her attitude is very polite and very helpful.

Staff members are so wonderful and listening to clients 24/7

This new Four Seasons hotel in the center of Hangzhou offered us an exceptional experience, excelling in service, dining, facilities, and more. From the moment of arrival, we were greeted with warm, attentive service that made us feel valued and well-cared-for throughout our stay. We stayed in this new Four Seasons hotel for 5 nights and enjoyed every moment ! The buffet breakfast options were impressive, with a variety of gourmet dishes including Chinese and Western flavors that showcase both creativity and quality ingredients, ensuring a memorable culinary experience. Hotel facilities, including the rooms, garden, fitness center, spa, and pool, are modern, luxury and provide guests with all the amenities needed for both relaxation and recreation. Additional features such as responsive concierge, attentive staff in the restaurant and seamless check-in and check-out processes add to the comfort and ease of staying here. Overall, this hotel sets a high standard, delivering a well-rounded and satisfying experience that makes it a top choice for our future travels.

Love their service and hospitality during our stay

Location, beautiful and unique decor, tentative service

great. The janitor Mdm Chen Hua is very nice and responsible. She did a great job

I've been coming to this hotel for many years, and I was never disappointed. It's a great location, the rooms are big well equipped , clean and comfortable, the staff is always welcoming, friendly and helpful, the breakfast is very good with huge varieties of foods and drinks. It's a most recommended hotel for everyone!

The staff in the lounge were great!!

Great hospitality service with super ambience. Loved it as it was my first visit to China. Very impressed.

Very nice location and an exceptionally friendly host.

The front desk and concierge staff are exceptional. On his personal time, a member of the concierge team went to the rail station and purchased a ticket on my behalf. Fabulou!

Very new and room is big. Suitable for putting extra bed right next to us for our young child.

Amazing hotel. World class. Definitely get tea at the tea house and breakfast buffet.

The kindness of the staff (especially Hidey) and the activities

Conveniently located outside Sanba Station (Exit D) that’s between two high speed railway stations, it’s easy to travel around Hangzhou. Neighborhood is family friendly with good variety of local eateries at door step and a huge mall 2km away. Hotel staffs are helpful and responsive. Housekeeping maintained cleanliness very well too.