Any abuse of threatening behavior towards staff or contractors will result in immediate termination of stay without a refund. Any booking for more than 21 nights will require a mid-stay clean at guest cost. The agent is not responsible, nor has control over building and renovation work by neighboring properties and cannot issue refunds in such circumstances. The guest acknowledges that they are required to complete an online check in form prior to the day of arrival. ID such as a license is required. Feel free to blur address on license. This information is removed from our systems 14 days after check out. There is a $3000 security deposit taken during schoolies period that is taken prior to arrival. Unless specifically stated the property does not provide linen such as sheets, towels, pillowcases, tea towels, bathmats. We can arrange the hire of these at an additional cost. Guests locked out of the property should contact our office on 02 4980 4400 to arrange collection of a spare key at a cost of $80. Any defects, non working items, and cleaning issues must be notified to the agent upon first arriving a the property.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property does not accommodate bachelor(ette) or similar parties.

This property is located in a busy area so guests might experience some noise.

Quiet hours are between 22:00:00 and 07:00:00.

License number: PID-STRA-759