After booking, guests may request a specific location for their accommodation by contacting the residence directly. Preferences are subject to availability and may incur additional charges. Prices include bed linen, towels, household linen, a cleaning kit, beds made upon arrival, two bathrobes, end-of-stay cleaning excluding the kitchenette and dishes, as well as access to the hammam and/or sauna. Basic WiFi access is available free of charge for up to five devices, while unlimited WiFi access is available at an additional cost.

Please note that invoices will be issued under the name provided on the reservation. If the total amount of the reservation is not paid within the timeframe defined in the booking conditions, the property reserves the right to cancel the reservation and apply cancellation fees.

Any modification may incur additional charges and activities are subject to availability. Only credit cards are accepted as a method of payment and a credit card pre-authorisation (VISA or MASTERCARD) will be required upon arrival. To save time during check-in, we recommend completing your pre-registration via your Pierre and Vacances customer account in advance. If the total amount of the reservation is not paid within the timeframe set in the policies, the property reserves the right to cancel the reservation and apply cancellation fees. Activities are subject to availability.

Any modification may incur additional charges. Only credit cards are accepted as a method of payment and a credit card pre-authorisation (VISA or MASTERCARD) will be required upon arrival. To save time during check-in, we recommend completing your pre-registration via your Pierre and Vacances customer account in advance. Pets are welcome with an additional charge of EUR 15 per night, EUR 100 per week or EUR 200 for stays of 14 nights or more, with a maximum of two pets per accommodation.

A mini-market is located approximately 1.2 km from the residence. Please note that the Kids Club is no longer available from the winter 2025 season onwards. During the winter season, reception is open 24 hours a day on Fridays, Saturdays and Sundays, and from 07:00 to 23:00 on weekdays. In July and August, Pierre and Vacances offers complimentary activities to enhance your stay in the mountains. In Flaine, guests benefit from the Flaine Summer Pass, providing access to a wide range of sports and cultural activities such as adventure courses, cycling tracks, tennis, archery, trampolines and family entertainment. One pass per person is offered for stays of at least 7 nights, wristbands are provided upon arrival and must be worn during activities, which require prior registration and are subject to availability. As these activities are organised by independent partners, they may be subject to change.

During the winter season, the residence will not operate 24/7. Opening hours will be 24 hours a day on Fridays, Saturdays and Sundays, and from 07:30 to 23:00 on weekdays.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Résidence Pierre & Vacances Premium Les Terrasses d'Eos of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

This property does not accommodate bachelor(ette) or similar parties.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of € 300 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.