Items NOT Provided: The following items are NOT included in the service: Body conditioners and creams Lotions and beauty products Shaving foam and razors Slippers and bathrobes Salt, pepper, oil, and vinegar (as per Lombardy Region law) Consumables Included - First Day Only: Welcome amenities: Nespresso-compatible coffee capsules (where the Nespresso machine is available, limited quantity: 1 capsule per person for the first day) Sugar (limited quantity) Disposable shampoo/shower gel (1 sachet per person for the first day only) Important: No meals of any kind are provided during your stay. Only one set of keys will be provided for guests' use. COT AND HIGH CHAIR: These are available upon request for a fee. Reservations must be made when entering your details on the online check-in form. We cannot guarantee this service without a reservation made through our portal. Important Note: Please remember that you are booking a vacation rental and NOT a hotel room. This service is designed to ensure independence and home comfort. Special Requests: For special needs or additional services, please contact us before booking. Our team will be happy to discuss customized solutions to make your stay even more comfortable.

General Terms and Conditions - Vacation Rental: Welcome to our vacation rental. To ensure a pleasant and hassle-free stay, please review the following general terms and conditions. Assistance Services In-person assistance: Available from 9:00 AM to 6:00 PM Telephone assistance: Available until midnight For any needs or emergencies, our staff is available during the hours indicated. Check-in and Complaints: Standard check-in: 4:00 PM Last-minute bookings: For last-minute bookings (on the same day), check-in times may be subject to change. Our team will do their utmost to ensure the apartment is handed over as quickly as possible. Mandatory Reports: Any problems or defects in the apartment must be reported within 1 hour of arrival to allow for prompt intervention. Waste Management - Separate Waste Collection: To preserve our beloved Earth, all municipalities on Lake Como have established separate waste collection, which must be sorted into the following categories: Glass / Plastic / Paper / Unsorted Waste Important: Garbage bags are provided exclusively upon arrival. Any additional bags must be purchased separately by the guest (small, transparent bags). Kitchen Amenities: Each kitchen is equipped with: Dishwasher gel (if available in the apartment) Laundry soap 1 dishcloth per living room Note: We do NOT provide paper towels for the kitchen. Linens and Bathroom Amenities Provided: For each guest, for the entire stay: 1 large towel 1 small towel Full sheets and pillowcases For each apartment: 1 bathmat Hand soap (dispenser at the sink) Toilet paper (2 rolls provided upon arrival only; no additional rolls are available during your stay)