Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented at the time of check in.

Regarding Item Postage and Delivery

- The hotel cannot accept nor store any commercial goods, including goods purchased online (packages, boxes, bags, cartons, gifts or similar items) unless the recipient is registered and is staying at the hotel.

- Any delivery purchased online and arriving at the hotel during the guests' stay must be accepted and signed by the guest in person. The hotel cannot take any liability for payment, damage or loss of the delivery item on behalf of the guest.

- The hotel does not feature any storage space. Please notify the hotel in advance of the quantity of items expected and of any large-size items.

- For disposal of bulk items or large quantities of packaging / wrapping material the hotel reserves the right to charge additional fees.

-Meal-inclusive rate does not include meals for children sleeping in existing beds. Additional fees apply for children's meals if adults book a meal-inclusive rate. Please contact the property for details.

-Maintenance work of the entire facility, in accordance with legal regulations, will be carried out on 12/01/2026 from 23:00 to 02:00 (13/01/2026). During this time, there will be a complete power outage, and guests will not be able to use elevators, electrical appliances in guest rooms, or bathroom facilities (hot water and toilets).

Please inform the b akasaka-mitsuke of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

An accommodation tax per person, per night is not included in the price and must be paid at the property.