Rooms in Karuizawa

It was extremely clean. One of the best hotel breakfasts I’ve had in a while, it was comforting.

good environment and outlet mall

Excellent service, room size and cleanliness, amenities (amazing coffee and amenities for children), options for breakfast within the hotel, shuttle bus services and the location being close to Karuizawa Prince Shopping Plaza (3 min walk from our hotel). The best part is that the hotel is divided into many buildings and surrounded by many trees over a very large space. So it is not crowded and we got to enjoy the natural scenery.

beautiful designed hotel friendly and helpful staff

The staff, amenities, food and service were excellent. It was our first visit and it exceeded our expectations! It would have been helpful to know that there was a hotel shuttle from the train station to the resort. I don’t believe that was mentioned in the information received from our booking.

Staff members were very friendly and professional. Room was very clean. Definitely go back ag2

Incredibly clean and well presented establishment with great pricing on accomodation. The staff were very warm and welcoming as well as helpful during my stay. I would highly recommend staying here!

Walking distance from the Karuizawa Train Station n shopping outlet.. free breakfast n toiletries.. spacious room.. have van transfer to Ski ctr

Room was really nice and big! Breakfast good. Staff friendly.

We loved everything about the place and definitely recommending it to friends. It's clean with a lot of amenities. The vibe of the place is so perfect.

This place was a welcome surprise to discover. Every bit of care and detail went into making our stay comfortable and unique.

The service and property is perfect!

The property was beautiful loved the private onsens!

Service and location were phenomenal.

Location in forested area very quiet. Breakfast excellent. Staff awesomely helpful. Room was huge! Easy walk to train station.

The room was cozy & warm , heater provided. We booked with attached bathroom. Everything was nice, we were checked in late at 9pm & landlord was patiently waiting. Appreciate that.

The room design is cozy, modern and functional for using. Hotel atmosphere is very nice. Helpful staffs. Breakfast is delicious and healthy. Hotel located in quiet area then we have a good sleep all night long. 10mins walk from Karuizawa station. Recommended.

We loved the onsen. The hotel itself was also nice. The room was specious and comfortable. There’s a free lounge guests can use all day.

Beautiful accommodation; nice staff! Spacious!

Feels like home. Very accommodating staff.

The facility was very clean and the staff were amazing!! It’s a 5-minute walk from the train station and there’s a Lawson nearby. The lounge/library area was very cozy and they had a few English books as well. You can connect to the Bluetooth speaker too.

I loved how the hosts were so accommodating. They gave me great travel spots and ideas in line with my schedule.

Very dog friendly and staff are so accommodating.

Welles is a unique British style hotel which is close to Naka-Karuizawa station. The room is comfortable and quite, the garden is beautiful, the breakfast is pretty good, I love the tableware very much, all of them are stylish. Hosts are very friendly and supportive. They can speak English and Japanese as well.