Spa hotels in Hangzhou

The staff in the lounge were great!!

I liked it,. Good hotel, but it was just a short stay.

It was just amazing west lake view horizon club top class a la carte breakfast...eveline did great job, front office Stomi, wanda zhang and susan Y were professional with personal touch ... god bless them ... exceptional service Shangrila mid town with no compassion... thanks a lot

The room was amazing with very touch on decoration of the room. Bath room has an awesome view. I’ll definitely come back again.

Amazing location with amazing stuff. Thank you for your hospitality! Will definitely back to this hotel.

The staff here bent over backwards to fulfil my needs. I lost my wallet in Xi'An and thks to Jenny & Alex, they helped communicating to the local police for me. The room was just brilliant! Their indoor pool was super cool! The food at Jin Sha and the staff there was superb! The bath salt in the room smelled soooo good!

Great hospitality service with super ambience. Loved it as it was my first visit to China. Very impressed.

The hotel is next to a beautiful canal. The room is amazing. Service is also exceptional. We were treated very nicely by a staff, Miss Aria Tou. Her attitude is very polite and very helpful.

Great location. There is halal store just 2 mins walk. Supermarket and theatre beside the hotel.

Staff is helpful. Hotel has high standards.

Large well designed room. Cantonese restaurant is excellent. Hotel staff are very well trained.

Clean and high-tech facilities such as smart curtain. High ceiling and nice staff. They also provide Lanvin products. Reasonable price. Will definitely come back again.

Joy Yang, our club lounge manager was excellent. The location was nice and the hotel is clean. Staff friendly but mostly difficult communication in English. Very good breakfast and buffets in club lounge.

The breakfast was fresh and good. A large selection of western and chinese food and sweets. The location is close to the metro as well as commercial centres and public garden.

This new Four Seasons hotel in the center of Hangzhou offered us an exceptional experience, excelling in service, dining, facilities, and more. From the moment of arrival, we were greeted with warm, attentive service that made us feel valued and well-cared-for throughout our stay. We stayed in this new Four Seasons hotel for 5 nights and enjoyed every moment ! The buffet breakfast options were impressive, with a variety of gourmet dishes including Chinese and Western flavors that showcase both creativity and quality ingredients, ensuring a memorable culinary experience. Hotel facilities, including the rooms, garden, fitness center, spa, and pool, are modern, luxury and provide guests with all the amenities needed for both relaxation and recreation. Additional features such as responsive concierge, attentive staff in the restaurant and seamless check-in and check-out processes add to the comfort and ease of staying here. Overall, this hotel sets a high standard, delivering a well-rounded and satisfying experience that makes it a top choice for our future travels.

Great location, clean and nice facilities