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It was beautiful, well located and with great facilities and excellent staff!!!

The termal pools. Very warming and relaxing. The warmness of the staff, very kind people.

All the amenities were above than mentioned!

I love this place,it is so peaceful, relaxing..the pools are just perfect..

Rooms, hot springs onsite. Location

Its an amazing place to stay, staff very friendly and helpful! Great breakfast

The property was incredible! Thermals pools on site and an amazing zip line as well. Located close to everything and the property view of the volcano is breathtaking taking!

The restaurant and bar staff were excellent, especially Esteban. Having a variety of pools and hot tubs was nice, especially when it rained and one of them was under a roof. The breakfast was great and all the staff were very friendly. We really liked having the lounge chairs outside our rooms.

Everything was great and as advertised.

Breakfast buffet was amazing. Staff was friendly and helpful. Would stay here again fosho.

The room was really spectacular beautiful environment super pools lots of great and friendly service

The whole atmosphere was so beautiful and peaceful. The staff were friendly and kind. Loved the animals, especially the cute piggy, walking around. The hot spring area is superb - after long hike in the rain forests, we relaxed in the hot spring. The bar in the area served variety of drinks and dishes - all tasty.

Beautiful hotel highly recommended. Everything was perfect!!!

The level of detail and attention is unbelievable, and the food simply worthy of the price, will return

a lot of family activities on the property itself, swimming pool, thermal pools, games, etc, we loved our stay!

Loved the room—family room had 2 twin beds and a double bed, a kitchenette, a bathroom in room, and opened to the small pool and relaxation area with hammocks and chairs. Also had a large seating and outdoor kitchen area for guests. Convenient to a few restaurants which we enjoyed and a small grocery store, but pretty far from downtown or any attractions. Only a couple minutes drive from most of the hot springs though. Very quiet, probably due to location. Breakfast voucher discounts were good value though pretty limited in options. They did accept credit card on arrival which several people had said was not an option in the past.

The place is huge (25~ pools). There were few people and so we had the hotel practically to ourselves due to a problem with their credit card system so you could only pay cash which drove a lot of tourists away. The rooms are very large and well appointed and beds, sheets and pillows are good quality and comfortable. The restaurant food is superb and decently priced. We stayed two nights and enjoyed every second of it. The natural sauna is magic. Loved that the Kids can enjoy the pools all Day without worrying about excess exposure to chlorine because of the natural Spring waters. Water slides and kids pools are also very cool. There are several cold pools to freshen up in and the pools all have different temperatures.

Impressive. Excellent services. Rooms and facilities are of excellent quality. Ultra luxury hotel.

The property is lush and tropical attracting all sorts of birds. The rooms have a fabulous view of the volcano and it’s a short drive or longer walk to town. The rooms are cleaned daily. The staff are very helpful and kind. There’s a shared tea / coffee area and pool. Really great value. We loved our stay here.

Super clean rooms, breakfast buffet was great.

The rooms were nice and cozy, clean with some basic kitchen supplies. Pool was nice area. Hammock outside of the rooms, grounds were beautiful. Staff were great and very helpful.

Free Breakfast at the onsite Restaurant. Friendly staff throughout the whole property. We loved the community kitchen area to allow us to not have to eat out every meal. Property was safe and quiet even with other guests within the property. The hotel is walking didstance to grocery stores, restaurants and bars as well as centraly located to all the adventures of Arenal. There's even a giftshop with esentials as well right in the reception area.

The facilities are great and excellent location