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The arrangement of the shower room with a separate toilet and vanity basin outside of the shower. This worked really well for two people getting ready in the morning. There was plenty of storage space for clothes. The room was big. The public baths area was beautiful and the baths were relaxing. We enjoyed the friendliness of the staff who were happy to help at all times.

Best location. A few steps away from Kumamoto Station and tram stop. Good quality bed and bigger than most hotels.

While rooms were small.it was very functional. The hotel also has ample small gestures to make it exceptional like providing charging cables and disposable toiletries. Onsen was great.and welcome drink at night was good

Wow an amazing hotel. right next to Kumamoto Station. There is a shopping center near it with lots of food and shopping options, The room was very comfy one of the best bathrooms / shower areas i have seen, with a huge timber bath. Separate toilet, very comfortable beds and a nice sitting area to take off and put on your shoes. the free drinks and snacks area on the 4th floor was a surprise. Only a short tram ride into the center of Kumamoto and Kumamoto Castle. Great staff.

The breakfast buffet had a good selection to start your day. The room is dated as other have said, but I'm only there to sleep so didn't bother me. Had everything you need to rest. Very close and walkable to the station.

The hotel is priced like a hostel, but is a hotel. There is an onsen inside. The ice machine is much appreciated in summer.

Great location and comfortable ! However the breakfast could have been better !!

Nice location Friendly staff Nice room

Location, onsen, noodles, good service

The location and that it was new and modern

Best mid range hotel I have ever stayed in. Instead of the gimmicks other hotels in the market use, this hotel focuses on the room and service. Room was super well equipped and clean. Staff were very friendly and helpful.

We had a bigger two-bed room on the 5th floor and it was really comfortable. Nice bed and pillows!

Coin laundry machine with security lock and can be monitored the status on in room TV.

The room architecture is good.

The whole room was so comfortable and the bunk beds were so cozy.

This place is phenomenal! We had such a lovely time. Impeccable all around service, location, everything! I loved the kitchen and seating area where we could wind down after a day of sightseeing and delicious food. The beds were so comfortable and calming. The surrounding neighborhood had delicious food and kind people that made us feel welcome on every corner. It was fun going to produce markets and coming back to our home away from home. Kumamoto rocks and the venue confirmed it.

No other hotel is as close to a train station as Hotel New Gaea! We loved the location, the room size, the friendly and accommodating staff, the 24 hour free drinks (non-alcoholic), the free alcoholic drinks during happy hour, and the free breakfast! We would love to stay there again. 😊

I like the location and ease of access

Good place, awesome staff (as usual in Japan), average room size with all amenities you really need. Vending and ice machines available. What i really loved was the breakfast, given the price we paid for the hotel we didn't expect much, but it was definitely the best breakfast we had in 20 days trip in Japan. Much much recommended.

The location fantastic! Near all the public transport Malls and Arcade. The room was comfortable, safe for your rest. The breakfast variety and changed menu everyday, not bad for long stay guests.