Name: H15 Palace, a Luxury Collection Hotel, Krakow
Address: ul. Św. Jana 15, Old Town, 31-017 Krakow, Poland, ul. Św. Jana 15, Lesser Poland, 31-017, Poland
Rating: 9.4

H15 Palace, a Luxury Collection Hotel, Krakow

–Excellent location – show map

+74 photos

Garden
Pet friendly
Swimming pool
Free Wifi
24-hour front desk
Key card access
Daily housekeeping
Non-smoking rooms
Safe
Baggage storage

About this property

Elegant Accommodations: H15 Palace, a Luxury Collection Hotel, Krakow offers luxurious rooms with modern amenities. Guests enjoy free WiFi, private check-in and check-out, and a 24-hour front desk. Exceptional Facilities: The hotel features a spa, sauna, fitness center, indoor swimming pool, and a hot tub. Additional services include beauty treatments, wellness packages, and a steam room. Dining Experience: A modern restaurant serves international and European cuisines for lunch and dinner, complemented by a bar offering cocktails. Breakfast is available as a buffet. Prime Location: Located in Kraków city center, the hotel is near attractions such as St. Florian's Gate (6-minute walk), Main Market Square (4-minute walk), and Wawel Royal Castle (0.7 mi). John Paul II International Kraków–Balice Airport is 11 mi away.

Couples in particular like the location – they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the heart of Krakow, this hotel has an excellent location score of 9.8

Breakfast Info

Buffet

Availability

Select dates to see this property's availability and prices

Room Type	Number of guests
Classic King Room 1 king bed
Classic Twin Guest Room 2 twin beds
Junior King Suite
Twin Junior Suite 2 twin beds
King Suite

Guest reviews

Categories:

Staff

Facilities

Cleanliness

Comfort

Value for money

Location

Free Wifi

See what guests loved the most:

Christopher

United States

“A truly incredible property and stay and I’m quite picky about hotels.”

Shulamit

Israel

“The facilities and the staff are amazing. It was a real pleasure staying at the hotel. The room was quiet, clean, and comfortable. If I could I would buy the bed, the linen, the douvet and pillows, unfortunately only had a place in the trolley to...”

Elvis

United States

“Clean, great spa, comfortable, quiet and close to everything.”

Ingrid

United States

“Beautiful hotel and excellent service . Very close to the main square.”

Kaveggia

United States

“Everything. Best hotel we have ever stayed at. Pleasant and helpful staff. We forgot what true service was like until our stay. One day a tour left before our breakfast and they gave us a very generous breakfast bag.”

Mona

United Arab Emirates

“The hotel was exceptional. The location is perfect, within walking distance of the Old Town and major attractions. The staff were extremely helpful, professional, and always willing to assist. The room was elegant, spacious, and very comfortable.”

Jennifer

United States

“The location of this hotel was perfect. It was easy to walk and be in the heart of Old Town. We loved the room. It was large and the bed was extremely comfortable. We especially loved the breakfast buffet. The made-to-order items were fantastic...”

Marianne

Italy

“We had an absolutely wonderful stay. Everything was perfect — the room was spacious, impeccably clean, and the staff were incredibly welcoming and attentive. We especially loved the spa and the breakfast, which offered a wide variety of options.”

Regina

Norway

“The location, close to the old town square, restaurants and 24hrs grocery shops. Towels were clean and very nice. They gave us a complimentary sweets since we were celebrating an occassion while we were there.”

Sebastian

United States

“The staff was excellent and very helpful. The breakfast selection was also very varied and delicious.”

Hotel area info

Restaurants

2 Restaurants On Site

Bistro The Hours

Cuisine
International
Open for
Lunch • Dinner • Cocktail hour
Ambience
Modern

Restauracja Artesse by Juanlu Fernández

Cuisine
European
Open for
Dinner

Amenities of H15 Palace, a Luxury Collection Hotel, Krakow

Great facilities! Review score, 9.4

House rules

H15 Palace, a Luxury Collection Hotel, Krakow takes special requests – add in the next step!

Check-in

From 3:00 PM to 12:00 AM

Guests are required to show a photo ID and credit card at check-in.

You need to let the property know what time you'll be arriving in advance.

Check-out

From 12:00 AM to 12:00 PM

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.

Refundable damage deposit

A damage deposit of 500 zł is required on arrival. That's about $134. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years

Crib upon request

Free

4+ years

Extra bed upon request

150 zł per person, per night

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 6 rooms, different policies and additional fees may apply.

Cards accepted at this hotel

Cash is not accepted

The fine print

Must-know information for guests at this property

Children under 16 years old are welcome to use the wellness area daily from 7:00 am to 7:00 pm.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform H15 Palace, a Luxury Collection Hotel, Krakow of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

A damage deposit of 500 zł is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.