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Th staff at this hotel were amazing, specifically Sy. He offered us their in house menu for dinner, which was outstanding! He also offered to drive us back to Odawara station on the day of checkout! The room is traditional-tatami mats and futon mattresses for beds, so if you are looking for a traditional Japanese experience, this is a great place to do it! Plenty of activities in the area as well.

Place is spotless clean, excellent facilities, free snacks were a nice touch and check in was smooth and effortless!

It’s a very relaxing atmosphere. The onsite public bathroom with spa pool is very nice.

The staff was great. And both times we used the onsen itt was perfect. Also loved the breakfast. The japanese style family room was spacious and everything was very clean. Absolutely loved it.

Hotel room was beautiful, had a kitchenette, seating area, and balcony with a beautiful mountain view. Very clean and great amenities with a hotel lounge and complimentary coffee/tea bar. Loved our stay and great value!

The hotel was charming and the staff went out of their way to make our stay and our departure exceptional. We were late to get on the complementary shuttle bus service but the staff still tried to find a way for us to leave the hotel earlier than scheduled. Also, they have complementary pick-ups in Togendai Station. Thank you to everyone for your help!

The rooms are incredibly big! We had a bedroom but opted to sleep in the living room with their tatami beds to wake up with the view of the mountains! Staff here is amazing, we were asking for directions to our next hotel, they gave us a really detailed guide with which exact trains to ride. A tip though if you book this hotel, it's a straight road to the cable train(Naka-Gora stop) but the last trip is around 5pm. Get the Hakone freepass, it's really worth it and you can easily go to the Hakone tourist spots. We used the bus to get here it was..not the best, the cable train is a better way, though google map's doesn't seems to have it.

This is a beautiful property, with a luxurious, private outdoor hot tub that is fed from the hot spring. During cold months, it feels wonderful to get into the tub and be in nature. The room was very large with traditional tatami flooring and spacious closets to hang your coats and clothes. The staff was incredibly kind, welcoming, and accommodating. It’s a short walk from nearby coffee shops and the cable car. Beautiful hotel, would definitely stay here again.

While the buildings themselves are beautiful and I loved the outside onsen, it was the staff who made staying here truly exceptional experience. They were like a thought - whenever I wondered where should I go next, or that I wanted to put a used plate to the side, they just appeared and helped and did exactly what was needed. We also had a tricky food restriction (gluten free) and yet they were able to accommodate us which is unheard of in Japan. Thank you to all staff for their hard work!

Stunning property from the lobby, room balcony views, onsen and location. I felt like I was a princess in a castle!

We had a fantastic stay! The hotel provided a shuttle from the station and to Gora, even dropping us off on departure day. A warm welcome awaited us, and the room was excellent — with free minibar drinks, a coffee machine with biscuits, and a brilliant hairdryer. The private onsen on the balcony was amazing and so relaxing, especially after busy days in Tokyo and surfing around Gora and Hakone. The food in the restaurant was exceptional, and breakfast offered both Japanese and English options — some of the best meals we’ve had in Japan. Staff were friendly, helpful, and went out of their way to make our stay perfect. Highly recommend!

We had a beautiful view of Mt Fuji from our deck. Beds were also very comfortable. The buffet was awesome.

Very welcoming, lovely atmosphere with clean well designed features

very engaging and proactive staff.

Beautiful, modern, clean space. I wish I could have stayed more nights. Hotel is near bus stop and right in front of 7/11. Friendly staff! Very happy with this property.

The breakfast buffet was delicious and we liked how many different food options was provided. We feel the wide variety of food that was prepared provided an opportunity to satisfy all patrons who attended the breakfast buffet. We felt the water used for the hot springs was hot and relaxing and it was nice to also have the opportunity to use a sauna at the hotel as well. From the amenities provide on site, we feel this hotel provided a wide range of things for people to do to enhance their stay, like the arcade available and the access to massage service.

Service was outstanding, also the room had great facilities, good space and restaurant food experience 10 out of the 10

Very relaxing place and excellent service !!

It was exactly as in the photos, a book-lover’s dream, so peaceful and serene. The armchairs were comfortable and perfect for reading. The private onsen was great. I was afraid the outdoor shower would feel too cold (we’re from the tropics), but it was fine. The food was delicious, both dinner and breakfast. I appreciated the explanations given for the 10-course dinner. The servings may seem small but it was just right for a tasting menu and was filling. And I must repeat that the food was really good. I also appreciated the help provided to us to get a taxi to go to Gotemba (we had big luggages and I was recovering from a sprained ankle). It wasn’t easy to get taxis, but they kept trying and were able to get one for us. There was also a nice shop with artisan goods among books and writing paraphernalia.

The hotel is amazing, looks slightly dated, but it is very well maintained, super clean and comfortable. My room was huge and had a gorgeous view. The staff is caring, speaks English and is eager to help. There is a shuttle bus service to/from the Gora station, super convenient. The meals (breakfast, dinner) were delicious (they are not Japanese! it is European-style food) and served in a very elegant way, it was a pleasure just heading to the dining room. Before dinner there was a coctail hour where everyone could make prepare their own drinks from an array of liquor on offer. The hotel's surroundings were peaceful, and the location was an enjoyable walk up/down the hill from Gora's center. A bus stop heading to the Pola Museum is not far away.

New property on a hill with great views. Property was very quiet & clean. The room itself was amazing. Lots of space for our party of 5. The private bath was a hit but the deck was the best part! The hotel is a short & easy walk to Gora Station. We left a bag & the hotel staff promptly mailed it back to our house. I would definitely stay here again!

Location was incredible! Best view of Mt. Fuji right from our room. 2 bedroom unit was clean and comfortable. Very close to the main attractions. The host gave us free rides to the Togendai bus station, restaurants, and convenience store daily. On site onsen was incredible with a view of Mt Fuji from the onsen. It's the last stop on the bus trail so about an hour from Odawara station, but it's worth the extra time to get to the hotel. Very quiet and peaceful.