Sustainability certification

DoubleTree By Hilton London Excel

–Great location - show map
+96 photos
Scored 8.3
Rated very good

Staff

8.9
  • Sea view
  • Pet friendly
  • Free Wifi
  • Balcony
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safe

Located on the waterfront, DoubleTree By Hilton London Excel is just 0.5 miles from London City Airport. With a bar and restaurant, and the Docklands Light Railway is only 0.3 miles away. This 4-star hotel offers bright rooms each with free WiFi access, a 40-inch LED TV and a private shower room with complimentary toiletries. Some of the spacious suites feature balconies, with views across the waterfront. This DoubleTree By Hilton London Excel has a Fitness Room with cardio equipment, free for all guests. With superb waterfront views, The Restaurant provides modern Italian cuisine, prepared with the finest ingredients. The Bar offers a relaxing space to enjoy a drink. Our room service is from 6.30am to 11pm A hot and cold breakfast buffet serves a range of fruits, home-baked croissants, Fair Trade coffee and a traditional English breakfast. The O2 Arena and Canary Wharf are just a 10-minute train ride away. Closer by, the ExCel Exhibition Center is next door to the hotel.

Couples in particular like the location – they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Free Wifi
  • Parking on site
  • Family rooms
  • Non-smoking rooms
  • Fitness center
  • 2 restaurants
  • Facilities for disabled guests
  • Room service
  • Bar
Doubletree by Hilton
Hotel chain/brand
Doubletree by Hilton

Property highlights

Top Location: Highly rated by recent guests (8.4)

Breakfast Info

Continental, Full English/Irish, Vegetarian, Gluten-free, Buffet

  • Parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
1 queen bed
1 queen bed
1 queen bed
1 sofa bed
and
1 queen bed
2 twin beds
2 twin beds
2 twin beds
2 twin beds
1 queen bed
1 king bed
1 king bed
1 king bed
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Sustainability

This property has 6 third-party sustainability certifications.
ECOsmart
ECOsmart
Green Key (FEE)
Green Key (FEE)
Green Tourism
Green Tourism
ISO 14001:2015 Environmental management system
ISO 14001:2015 Environmental management system
Certified by: DEKRA Certification, Inc.
ISO 50001:2018 Energy management systems
ISO 50001:2018 Energy management systems
Certified by: DEKRA Certification, Inc.
ISO 9001:2015 Quality management systems
ISO 9001:2015 Quality management systems
Certified by: DEKRA Certification, Inc.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Wang
China China
“it’s very close to the city airport, so it’s great convenience for us. Also, we were welcomed by some cookies which were still warm and although it’s close to the airport when we closed the window, there was no noise at all. for these reasons, I...”
Zaytoon
Ireland Ireland
“The room was clean and spacious, the staff were friendly and accomodation, the location was peaceful and breakfast was good.”
Julija
United Kingdom United Kingdom
“Lovely location , everything was clean and gorgeous breakfast.”
Lorena
British Virgin Islands British Virgin Islands
“Good value for money, very comfortable bed and clean room everyone loved the welcome Cookie”
Andrea
United Kingdom United Kingdom
“The staff are simply amazing, nothing is too much trouble. Staying for a very hectic comicon weekend but they still managed to give us one to one assistance. Thankyou so much to the receptionist who gave her phone charger to my daughter to...”
Jane
Philippines Philippines
“Great breakfast to start the day. Friendly staff made the experience even better. Plus, the location is perfect for families, especially with children. It’s convenient, comfortable, and has a relaxed atmosphere that makes it easy to enjoy your...”
Martyn
United Kingdom United Kingdom
“The staff were so professional, welcoming, and friendly. The breakfast was lovely - such a selection of fresh hot and cold foods, and great coffee.”
Tendai
South Africa South Africa
“The rooms were clean,refreshed every day,at arrival,the gentlemen at check in were very friendly,polite and respectful,my daughter loved the welcome cookies,The location was exceptional,close to other restaurants and hotel next to a river and had...”
Md
Bangladesh Bangladesh
“Its bank of river - a lots of duck , bird you can see, hotel is looks very beautiful specially front view. Big lobby , bar . The front desk Mr. Din & Mr. Oyain both guys were very much cordial, gives us room upgrade, free drinks in bar , all feels...”
Lisa
United Kingdom United Kingdom
“Great location, staff extremely friendly and helpful. Breakfast was amazing lots of choice Clean and comfortable”

Hotel area info

Restaurants

2 Restaurants On Site
The Salt Port Restaurant & Delicattessen
  • Cuisine
    British
  • Ambience
    Family-friendly • Modern
  • Dietary options
    Vegetarian • Gluten-free
The Bidder & Co Lounge
  • Cuisine
    British
  • Ambience
    Family-friendly • Modern
  • Dietary options
    Vegetarian • Gluten-free • Dairy-free

Amenities of DoubleTree By Hilton London Excel

Great facilities! Review score, 8.4

Most popular amenities

  • Free Wifi
  • Parking on site
  • Family rooms
  • Non-smoking rooms
  • Fitness center
  • 2 restaurants
  • Facilities for disabled guests
  • Room service
  • Bar

House rules

DoubleTree By Hilton London Excel takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of £50 is required on arrival. That's about $67. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may apply.
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercard Cash is not accepted

The fine print

Must-know information for guests at this property

A credit or debit card authorization of at least GBP 50 is required upon check in at the hotel, from the person(s) staying at the hotel

If the booking is an advance purchase (non refundable booking), the actual card used to reserve and make pre-payment for the room must be presented upon arrival. If this is not possible, the charge on the original card provided will be refunded and credit card payment will be requested before room keys are issued.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parking is subject to availability due to limited spaces.

A damage deposit of £50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about DoubleTree By Hilton London Excel