Sustainability certification

Novotel London Excel

–Great location - show map
+156 photos
Scored 8.1
Rated very good

Great location!

8.9
  • City view
  • Pet friendly
  • Free Wifi
  • Bath
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safe
  • Baggage storage

This 4-star hotel is 492 feet from the ExCeL Exhibition Center and close to the O2 arena, Canary Wharf and London City Airport. The Novotel London Excel has stylish, modern rooms each with a large work area, a laptop safe, a mini-bar and a private bathroom. The Upper Deck Restaurant & Bar serves brasserie cuisine and has an outdoor terrace with views of the Royal Victoria Dock and London skyline. Guests can relax in the fitness facilities at the property. The Novotel London is 984 feet from Custom House Station on the DLR (Docklands Light Railway).

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Free Wifi
  • Private Parking
  • Family rooms
  • Non-smoking rooms
  • Fitness center
  • Restaurant
  • Facilities for disabled guests
  • Tea/Coffee Maker in All Rooms
  • Bar
Novotel
Hotel chain/brand
Novotel

Property highlights

Top Location: Highly rated by recent guests (8.9)

Breakfast Info

Continental, Full English/Irish, Vegetarian, Vegan, Halal, Gluten-free, Buffet

  • Private parking at the hotel

Availability

Select dates to see this property's availability and prices

Select occupancy
Room Type
Number of guests
 
2 twin beds
1 sofa bed
and
1 queen bed
1 queen bed
1 sofa bed
and
1 queen bed
1 queen bed
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Sustainability

This property has 1 third-party sustainability certification.
Green Key (FEE)
Green Key (FEE)

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

See what guests loved the most:

Todor
Bulgaria Bulgaria
“Close to underground station of Elizabeth line. Very easy to reach from Heatrow, easy to reach from Stansted and Gatwick. Good breakfast. Average room size - good for single, not bad for double, small for family with kids.”
Syed
Pakistan Pakistan
“It was good for my location. Rooms could be better. A/c should be more efficient in day time. Weather was pretty hot.”
Martin
Italy Italy
“Great hotel. Close to the Elizabeth and DLR lines. Cable car over the water to the O2 is cool as well. Great room”
Martin
Bulgaria Bulgaria
“Great location , next to excel , 5 mins on foot from elizabeth metro line and DLR station. Super clean, quiet and comfortable. Great view from the terrace to the docks. Luggage store was available free of charge.”
Marie
United States United States
“The hotel was so nice and the location too. It’s not within the city which is crowded but just 45 mins to big ben they have a parking lot too if you’re bringing a car. The bed was so comfy and room was excellent. We will definitely stay again here :)”
Nasir
United Kingdom United Kingdom
“Great staff and location. Hotel was clean and all facilities were awesome. Ali at reception went out of the way to help us at check in. I was traveling with my family and we got two rooms at two different floors. He helped us get two rooms close...”
Helen
United Kingdom United Kingdom
“The restaurant staff were so friendly and accommodating. The reception staff were great. All round very positive stay”
Oluwaseyi
Nigeria Nigeria
“It was a pleasant experience. Receptionists were excellent. Alli did excellent at the front desk. Rooms were cleaned at the right time and always left impeccable.”
Sorinistrate
Romania Romania
“Really nice hotel, conveniently located near the metro. We got an excellent price so made a great deal. The area is peaceful and it's about 30min with Elizabeth line from the center. The room was very decent for London standards and the beds super...”
Linda
Canada Canada
“The breakfast was exceptional. Close to Excel Centre and the great show: The Last Days of Pompeii. Close to the Elizabeth line for transportation around London and to Heathrow. Walking distance to good Lebanese and Chinese restaurants and a...”

Hotel area info

Restaurants

1 Restaurant On Site
THE UPPER DECK
  • Cuisine
    International • European
  • Open for
    Breakfast • Lunch • Dinner
  • Ambience
    Family-friendly • Modern
  • Dietary options
    Vegetarian • Vegan • Gluten-free • Dairy-free

Amenities of Novotel London Excel

Great facilities! Review score, 8.3

Most popular amenities

  • Free Wifi
  • Private Parking
  • Family rooms
  • Non-smoking rooms
  • Fitness center
  • Restaurant
  • Facilities for disabled guests
  • Tea/Coffee Maker in All Rooms
  • Bar

House rules

Novotel London Excel takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 12:00 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 16 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may apply.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCB Cash is not accepted

The fine print

Must-know information for guests at this property

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Families also get late check-out on Sundays (until 17:00).

Please note that the credit card used to book must be presented on arrival.

Pets can be accommodated for an additional charge of GBP 20.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Novotel London Excel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Novotel London Excel