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The distance from the hotel to the malls.

It was one of the cheaper options. The AC works. You can refill water downstairs.

Shangri-La Surabaya is still the gracious Queen of 5 star hotels in Surabaya, with impeccable service from qualified and well-trained staff, excellent facilities - a really nice, large resort pool with kids' pools and water slide not interfering with the main pool, a good spa/gym area with free and bookable table tennis - comfortable rooms with large windows, expansive views and very comfortable beds providing firm support with a soft topper. Wood fired pizza oven in the Italian restaurant meant yummy fare there too.

Very nice staff. The breakfast is Amazing!!!! Loved my room and the pool. Nice stay.

Excellent breakfast, nice food.

Friendly and accommodating staff; 24/7 gym, amazing breakfast buffet.

The bed and the pillow was top notch. The room is clean and tidy, enough for two people while using a twin bed

the food is tasty. the breakfast is good. i like the nasi goreng at the buffet and pizza also good

Very clean, luxe room. Good location, coffee and tea available.

Check in reception: very good Reception via call from room: very good and prompt response even late evening. Check out reception: not as good as check-in. I know I have to wait for the receptionist to complete the conversation with a guest before me. I hope the receptionist realize I am heavily loaded with back/front and try to address it quick if possible. By the time I handover the room key for checkout, the process is almost done in a blink but waiting time in such situation can be handled much better. Waiting area: should have place to rest nearer to the reception counter to avoid this situation. Special thank yo the laundry service: prompt, on time and great packing Breakfast: Good range of selection. Small issue with the staff around to clean up: should pay more attention to the person is eating while he is doing the cleaning near by: either wait or relocate the person for cleaning. Spa service: better if you can provide a basket for guest to put the stuff in without putting them to the chair.

The room is comfortable for a short stay.